Assistant Restaurant Manager Jobs

ABOUT THE POSITION

Terminal City Club is Vancouver’s Premier Private Members Club. As a ‘Platinum Club of the World’ and one of Boardroom Magazine’s ‘Distinguished Clubs’ with ‘Iconic’ status, we create a welcoming atmosphere for our members and guests with the opportunity to forge new business connections, host clients, entertain friends, keep fit and relax.

Our team of service professionals take care of our members and in turn, we take care of our team. For our employees, we thrive in a team oriented, member-first environment, offering competitive wages, extended benefits & pension, Club Fund bonus, staff events, development opportunities, hot meals daily, easy access to transit and more! If this sounds like a place you would like to be a part of, this opportunity may be for you.

As the full-time Assistant Manager of Restaurants & Lounge, you will provide hands- on leadership throughout four outlets on multiple levels of the Club. These outlets provide bespoke, private & fine dining spaces to our members. The successful candidate will have a knack for leading and motivating a strong team of service professionals.

JOB RESPONSIBILITIES

• Assist with the hiring, onboarding, scheduling, training and development of team members
• Coordinating with culinary and beverage departments to ensure consistent high-quality food and beverage products
• Conducting in the moment feedback to the team and assisting with performance reviews, when necessary
• Leading a team on the floor to provide a personalized service to members and guests, acknowledging by name whenever possible
• Ensuring front of house and bar equipment is in working order, all equipment logs are up to date, and outlets are ready for liquor and health inspections
• Assisting with tailoring of group booking experiences for members in various Outlets
• Maintaining effective working relationships with all other Club departments
• Ensuring all restaurants are consistent in set up and all staff execute their duties in accordance with Club service standards
• Lead the team by example, assist in the overall service delivery in the various Restaurants, Lounges and Patios
• Assisting in the design and implementation of new standards to enhance the member and team experience
• Utilizing various software to facilitate a seamless member and employee experience (Jonas, OpenTable, and Dayforce)
• Completing daily logs with detailed and accurate information on setup, food, complaints etc. and reporting any unusual activity to the Restaurants Manager

REQUIRED SKILLS & EXPERIENCE

• Strong communication skills; supporting and encouraging a team-focused work environment
• Experience using a client information database and POS system (Jonas and opentable preferred)
• Must be able to work flexible hours including weekends
• Serve it Right Certification required, Food Safe Certification is an asset
• Several years’ supervisor experience in a high-end establishment
• Exceptional knowledge and passion of food & beverage with a customer focused mind set
• Strong discernment with a high degree of confidentiality
• Resourceful problem solver
• Have an out-going personality, a polished image