Regional Training Lead, Th, Canada East

About Restaurant Brands International

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and over 28,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI working towards its goal of improving sustainable outcomes related to its food, the planet, and people and communities.

Our Opportunity

The Regional Training Lead is responsible for providing training to Restaurant Teams and Owners on operations matters including profitability, Guest service, products, equipment, standards and management practices. The RTL is an expert on all Tim Hortons Restaurant Operations topics both at the 4-wall, tactical level and the strategic, enterprise level.

This anticipated regional scope of this position is: Quebec

Roles And Responsibilities

• Analyze data (SOS, Guest Feedback, REV, profitability) to identify operational opportunities and apply problem solving methodology to create training solutions
• Develop training materials, including trainee and instructor guides, job aids, assessments and support tools
• Prepare, organize and deliver all aspects of large-scale training sessions to Restaurant teams
• Work independently to manage schedule to meet KPIs
• Develop and manage relationships with Restaurant teams and owners
• Deliver targeted in-restaurant training to small groups on tactical operations procedures and best practices
• Create and deliver reporting on KPI progress including training completion and satisfaction
• Analyze data (SOS, Guest Feedback, REV, profitability) to assess effectiveness of training and adjust strategy accordingly

Required Skills

• Strong written and oral communication and ability to translate technical and or complicated materials into effective training materials
• 3+ years of Restaurant and Franchisee operations experience
• Tableau dashboards, SOS, SMG, OnBrand 360
• In-restaurant operational procedures
• Must be fluent in both English and French
• Metrics and reporting tools
• Proficient in all Microsoft excel tools (excel, ppt, word)
• District manager routines, recruitment and retention
• Expert operations knowledge on all:
• Inventory management, production, Guest service, equipment, P&L management (F&P, labour, opex), management routines, Team training
• Enterprise strategy:
• Strong presentation and communication skills
• Minimum 1-month management of Tim Hortons Restaurant experience (training provided upon hire)
• Time management skills and ability to schedule, organize and execute on all logistics of event management

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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