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Ontario (Halton Hills), Toronto, Can - Toronto Premium Outlets | Store Manager
Company | Marc Jacobs |
Address | Halton Hills, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-06-16 |
Posted at | 11 months ago |
JOB DESCRIPTION:
- Proactively advise/propose events to develop business & client database
- Set actions plan to achieve monthly/annual target while reinforcing sales techniques toward the team
- Embody the Selling Ceremony
- Propose challenges to the team to motivate them to reach their targets
- Train the team to recruit new clients through a personalized relationship
- Set daily goals during the morning brief
- Develop data collection and data accuracy
- Understand the economics in their country/city/foreign countries…to anticipate the potential impact on their business
- Attend the major events of the city, act as a Brand Ambassador. Develop a network in their market
- Train and empower the team to develop customer loyalty
- Daily monitoring of KPIs and sales results
- Identify actions to reactivate sleeping clients
- Organize and monitor all back-office activities (stock and cash point)
- Report activity with qualitative comments and set action plans if needed. Know how to use the main reports. Is able to use IT tools as set up by the Company (retail pro reports, …)
- Know and apply the Store Operation Manual
- Take actions to maintain an excellent level of cleanliness, facilities, and store maintenance.
- Manage, organize, and follow up with all product repairs for clients.
- Prepare and monitor rolling inventory and annual fiscal inventory.
- Lead by example in terms of presentation and grooming. Make sure the team is constantly representing the Brand (uniform policy, grooming guidelines, …)
- Consistently maintain the visuals guidelines and standards of presentation
- Communicate to the Head Office team qualitative and proactive feedback on products & visual merchandising to drive results
- Partner with HR to hire the Best Profiles
- Be proactive and source Talented Profiles from various backgrounds (competitors, retailers, hospitality)
- Define needs in terms of profiles, competencies, languages.
- Ensure new employees follow the onboarding process and assess the performance and integration during the first 90 days.
- Write and administer all corrective actions for all levels of staff.
- Monitor performance: set clear daily/monthly target (sales, customer data capture, product knowledge)
- Perform monthly one to one meetings with each member of your team.
- Build team spirit and an atmosphere that encourages performance and initiatives
- Value/reward performance and manage underperformance with constant feedback
- Identify potential succession plans within the store
- Define for each team member a development plan in terms of competencies, follow up the plan during the PCR meeting
- Coach in the moment.
- Discuss with HR any other development actions needed
- Communicate upcoming events, store openings, key figures of the company
- Facilitate questions or concerns from your team regarding company goals and focus.
- Develop curiosity and knowledge of competitors in the city, new retail stores, upcoming projects, local arts, events, restaurants…
- Define clear roles & expectations
- Define the partnership with the Sales Supervisor, and train them to become a future Store Manager
- Follow up with HR Department the payroll and attendance
- Prepare the monthly planning
- Experience in a managerial retail role in a store/boutique setting
- Strong understanding of retail store operations and concepts
- Knowledge/interest in art, photography, literature
- Proven ability to lead and motivate a team
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