Northeast Business Development Senior Manager/Director

Position Summary
The Business Development Senior Manager/Director is accountable for selling biostorage services in a dynamic and fast-paced environment to support the growth of the expanding Northeast and Southeast biostorage business. The Business Development Senior Manager/Director uses his or her technical knowledge and experience to ensure excellent communication and to meet customer standards, satisfaction, and timelines. The position requires superior leadership behaviors of the Alcami core competencies and non-negotiables, as well as expertise in the functional competencies included in this position profile. The ideal incumbent resides in the Boston, MA area and will support operations in the Northern half of the country.
Essential Functions

• Works collaboratively with other sales members to identify clients with additional needs aligned with service offerings offered at other Alcami sites.
• Manages client relationships of active biostorage clients.
• Participates in client visits including new business discussions and business review meetings, as needed.
• Maintains accurate customer data and updates to the Customer Relationship Management system (Salesforce); generates timely reports (i.e. activity reports, metrics, etc.) as requested.
• Drives business growth by prospecting new clients for the biostorage business.
• Meets or exceeds sales targets through establishment of new accounts and upselling of additional services to existing accounts.
• Acts as single point of contact for the customer business relationship for clients, from first client contact via prospecting to new business signings.
• Ensures timely completion and compliance with cGMP and all other relevant company training requirements.
• Facilitates successful execution of services by ensuring smooth process from proposal signature to project execution.
• Supports upselling and cross-selling opportunities to existing biostorage and lab services clients.
• Develops a deep understanding of client’s pipeline, previous Alcami experiences and identifies opportunities for upselling new service lines.

Education And Experience
All Levels:

• Bachelor’s degree in a life sciences field.
• CMO or CDMO experience preferred.
• Previous sales experience and strong customer service skills.

Business Development Senior Manager:

• Minimum 5 years in a related business development role; 7 years preferred.
• Minimum 5 years of experience in customer-facing role in a service business required; 7 years preferred.

Business Development Director:

• 8+ years in a related business development role.
• 8+ years of experience in customer-facing role in a service business required.

Alcami Non-Negotiables

• Produces high quality work product with a focus on first time right.
• Follows all safety policies and leads by example a safety-first culture.
• Complies with the company code of conduct and policies and regulatory standards.
• Consistently demonstrates honesty and integrity through personal example.

Alcami Core Leadership Competencies

• Works collaboratively. Seeks out the experience of others with the aim for better results. Open minded regardless where ideas originate. Flexible and easy to work with.
• Passion for customers. Listens to understand. Asks the right questions. Gets to the heart of the matter and uses that insight to provide value.
• Acts decisively. Makes and acts on decisions quickly. Makes decisions with the customer and their patients in mind. Meets commitments with a sense of urgency. Seeks ways to be more efficient.
• Thinks strategically. Quickly identifies and acts on opportunities. Considers the downstream impact. Seeks to understand the why. Focuses on work that matters.
• Develops organization and others. Takes ownership to develop self and others. Seeks out new opportunities and experiences for continuous learning.
• Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversations. Asks for feedback and takes action to improve.

Functional Competencies

• Proficiency with Microsoft Office (Word, Excel, PowerPoint) required.
• Prior experience or exposure to value-based selling and negotiations a plus.
• Excellent customer service, organization skills and ability to multi-task required.
• Technology orientation with the ability to gain proficiency using a Customer Relationship Management system (CRM) required.Prior experience with a Customer Relationship Management system (CRM), preferably Salesforce, preferred.
• Results-oriented, determined and a self-starter; comfortable, willing and able to have difficult conversations with clients about timelines, budgets and unexpected results.
• Excellent problem solving and critical thinking skills required.
• Prior pharmaceutical or CDMO experience in technical functions of development or manufacturing preferred.
• Proficiency utilizing internet and social media tools for researching potential leads.
• Knowledge of cGMP and drug development process through course work or prior work experience preferred.
• Excellent written and verbal communication skills required.
• Ability to work independently in a fast-paced and dynamic environment.

Decision Making And Supervision Required

• Receives minimal instruction on day-to-day work, general instructions on new assignments.
• Uses professional concepts, company policies and SOPs to solve a variety of problems.

Travel Requirements

• Typically up to 25% travel required for site-based specialists, can be up to 50% for specialists who work remote.

Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear and smell. The employee is frequently required to sit. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and vibration. The noise level in the work environment is usually very quiet.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
What We Offer You:

• 401(k) with company match
• Competitive salary with career advancement opportunities
• Voluntary benefits including short & long-term disability, life, accident, critical illness insurances
• Bonus plan
• Medical, dental and vision coverage from day one
• Company paid vacation, holiday and sick-leave

Diversity and Inclusion:
Alcami values diversity and we are c ommitted to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, pregnancy, age, national origin, physical or mental disability, past or present military service, marital status, gender identification or expression, medical condition (including genetic characteristics) or any other protected characteristic as established by law.