Manager, Igaming Strategy And Business Development (Temporary, 18 Months)

Overview
BCLC’s two offices are located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples in Vancouver and the Tk’emlúps te Secwépemc territory, situated within the Secwépemc Nation in Kamloops. We honour and respect the people, the territory, and the land we are part of.
Our Operations Division manages both provincial & national lottery games as well as instant lotteries through over 3000 retail partners across the province. We provide the gaming technology and set standards, policies & procedures across 37 casino properties in BC, ensuring a high standard of security and integrity.
We also provide online gambling through Playnow.com and our Lotto app including lottery, sports betting, Bingo, Keno, online slots or online casino games and Live Dealer table games where players can choose the online version of their favorite games while connecting with others across the province. Our Operations group is what makes it all happen, through day to day operations, project improvements, sales management, facilities, business intelligence and innovation.
This team of passionate professionals with a diverse array of backgrounds is directly accountable for earning revenue for the province. They work together as one group to ensure clear direction for BCLC’s priorities across all our lines of business, ensuring a high degree of player experience and entertainment in each of the games we offer.
As a Crown Corporation that earns more than a billion dollars in annual revenue, BCLC’s commitment to giving funds back to the province is an integral part of our business, but still only one piece of the picture. At BCLC, we exist to generate win-wins for the greater good. We believe everything we do must benefit the well-being of all involved. Through our Social Purpose we aspire to make sure, in all of our endeavours and transactions and relationships nobody loses, and every person we touch comes out ahead. BCLC is committed to creating a welcoming workplace where everyone feels safe, included, and valued. For us, that means building a team that reflects the diversity of the communities we serve. We all are winners when differences are respected, valued and celebrated.
Job Summary
The Manager, eGaming Strategy and Business Development leads the business strategy and oversees the evaluation of performance for all product lines as well as platforms and system capabilities including marketing, analytics and enterprise supporting capabilities to continue to grow the digital business while maintaining integrity and operational excellence for the player. This role is also responsible for developing and executing B2B (Business to Business) sales strategies and providing operational oversight that drives growth and maximizes revenue and profit through creative and innovative approaches for the eGaming division.
Key Accountabilities

• Manages significant budgets for operating, capital and direct costs. Develops operational budget and makes financial decisions in addition to approving financial expenditures for the department. Identifies risks related to the product, develops and implements risk mitigation strategies and reports on risks.
• Maintains a strong understanding of current BCLC strategies and works closely with multiple internal stakeholder in a multitude of areas including Marketing, Analytics, Product, CRM, Business Technologies and others in relation to B2B and Business Development partners to ensure strategic alignment and collaboration to leverage cross channel business and player opportunities.
• Negotiates with leaders and other stakeholders to remove team impediments, issues and blockers, including escalating to the appropriate levels within the organization when they cannot be resolved at the team level.
• Supports and leads the eGaming business and management team in identifying strategic business needs required from both internal BCLC and Vendor supplied systems.
• Models leadership behaviours that support engagement of staff such as practicing meaningful recognition, inspiring a shared vision, communicating with staff regularly, coaching/mentoring others, conducting performance management, and supporting culture and change management initiatives.
• Builds and maintains strong relationships with partner jurisdictions in the operational management of multi-jurisdictional products such as the Canadian Poker Network, Live Casino, Powerbucks and Bingo.
• Proactively assesses and evaluates changing marketplace and industry trends, identifying and advancing new business partnerships and opportunities that increase the competitiveness of PlayNow.com and improve the player experience
• Leads the overall business strategy for PlayNow including all product lines, platforms and system capabilities in alignment with enterprise product and player experience. Works closely with Marketing and Product teams to ensure alignment of roadmaps and priorities while recognizing potential efficiencies and opportunities for PlayNow.com
• Provides strong people leadership and strategic direction to the department by championing BCLC’s vision, mission and values, while ensuring the continual development of the technical and people skills required to meet corporate and department objectives.
• Manages the overall documentation and communication processes for the eGaming department and leads the delivery of documentation between eGaming and the broader Operations team ensuring compliance and adherence to divisional and corporate requirements and timelines
• Develops and executes the B2B (Business to Business) sales strategies and provides operational oversight that drives growth and maximizes revenue and profit through creative and innovative approaches for the eGaming division. Acts as the business representative in the implementation of B2B related products, improvements and process development.

Minimum Required Qualifications
Education and Experience

• An equivalent combination of education and/or experience may be considered.
• 2 to 5 years ecommerce or related experience (including online and/or mobile payments);
• Degree in business, information technology, or related discipline;
• 5 to 7 years product management experience (preferably in a software development environment) with progressive levels of responsibility;

Technical Requirements

• Solid understanding of ecommerce operations;
• Solid experience in client/partner relationship management;
• Excellent team building abilities;
• Significant leadership experience – providing both direct and indirect leadership;
• Strong people development skills;
• Demonstrated proactive and collaborative approach to identifying and resolving problems;
• Demonstrated experience creating and refining business processes;
• Experience in online gambling industry an asset;
• High degree of business acumen;
• Experience working in a highly regulated environment;
• Experience working in a regulatory environment an asset.
• Excellent problem solving and analytical thinking/innovation;
• Strong computer skills – MS office suite;
• Excellent interpersonal skills;
• Exceptional time management and multi-tasking skills;

Additional Information

• Relocation assistance is available for successful job candidates.
• BCLC values work life balance and offers remote work options for its employees.
• If you are in need of accommodation or special assistance at any step of your application, please send an email with your request to [email protected].
• For over more than a decade, we have been recognized as one of BC’s Top Employers – and we are constantly seeking ways to improve our employee and player experience. To learn more about BCLC, please visit: https://corporate.bclc.com/careers/overview.html
• To build a rich diverse workforce representing the communities which we serve, we welcome applications from people of all colours and cultures, persons with diverse abilities, and members of the 2SLGBTQIA+ community.

Please Note
This opportunity will remain open until a qualified candidate pool has been established.
Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.