It Field Support Jobs

Job Purpose
To analyze, recommend and support the use of IT services and systems for assigned departments and/or facilities in support of corporate and local business objectives. Provide on-site second level technical assistance and resolution of IT related problems in a 24hr manufacturing environment. . Ensure contribution to and implementation of corporate IT standards and systems.
We’d love to meet you if...
… you’re energized by big challenges and creating a plan to meet the challenge
… you enjoy working with others to deliver great work
… you’re innovative and looking for a values-driven, positive culture and environment
In This Position You Will Have The Opportunity To

• Provide hardware and software training and support to end-users
• Provide backup support as needed.
• Coordinate complex problems with next level of support
• Diagnose and troubleshoot hardware and software for desktops, laptops, servers, smartphones, printers, and conference room equipment on the business network
• Work closely with vendors in researching and identifying resolution to hardware/software/network problems
• Install, maintain, and Troubleshoot wireless infrastructure
• Frequent travel as business appropriate
• May be designated or assigned to on-call status resulting in call-back for emergencies
• Manage medium sized projects; develop timeline, budget, etc.
• Track and monitor problems to identify recurring trends; research and document resolution for future response
• Install and maintain hardware and software for desktops, laptops, servers, smartphones, printers, and conference room equipment on the business network
• Conduct general network administration support/maintenance in accordance with corporate standards and provide general support to systems or network administrators
• Install, maintain, and troubleshoot all barcode and labeling equipment (printers, handhelds, and wireless network) for each facility
• Maintain each site’s server room including fire suppression air conditioning systems
• Level 1 support for assigned enterprise hardware and software issues (i.e.: log scaling, EAM systems, etc.)
• Provide hands-on and remote end user support for an assigned territory via phone, email, and in person for all assigned technical issues
• Document issues and case closure notes in ticketing system.
• Prepare and maintain network diagrams and documentation for each site
• Determine required software and hardware needs for each end-user
• Install r, maintain, and repair network infrastructure all cabling, routers, and switches
• Work with the IT Manufacturing group, plant engineers, and electricians on the maintenance and troubleshooting of manufacturing network hardware and software including manufacturing PCs (Avantech and Allen Bradleys), PLCs, environmental servers, printers, the wireless network, and HMIs
• Maintain and support each plant’s VoIP phone system
• Provide mobile device support for cell phones and tablet

What do I need to be successful?
Qualifications

• Ability to work cooperatively with all levels of LP staff
• Effective written and verbal communication skills.
• Familiarity with Microsoft Office 365 products including PowerApps
• Working Knowledge of Microsoft AD and SCCM
• Working knowledge of administration tools and Web based documentation tools.
• Ability to prioritize tasks according to severity of problem
• Working Knowledge of Microsoft Azure and Intune
• Strong analysis and troubleshooting skills.
• Excellent organizational, multitasking and analytical skill
• Ability to create technical documentation and procedures
• Demonstrated knowledge of hardware and software and how they interact.
• Working Knowledge of VMWare/Vsphere
• Basic understanding if industrial systems, PLCs, and controls a plus
• Working knowledge of effective end-user troubleshooting techniques.
• PowerShell scripting a plus
• Working knowledge of current network, connectivity, wiring, switches, routers, etc.
• Outstanding interpersonal and customer service skills.
• Working knowledge of AV equipment for conference rooms.
• Ability to learn and apply new technologies.

Education

• Bachelor’s degree in Computer Science or related field.

Experience

• Ability to learn and apply new technologies
• Working knowledge of effective end-user troubleshooting techniques
• Demonstrated knowledge of hardware and software and how they interact
• 3 to 5 years demonstrated end user support experience
• Strong analysis and troubleshooting skills
• Working knowledge of administration tools and Web based documentation tools
• Ability to prioritize tasks according to severity of problem
• Working knowledge of AV equipment for conference rooms
• Or any equivalent combination of education, experience and training that demonstrates the ability to perform the key responsibilities of this position
• Working knowledge of current network, connectivity, wiring, switches, routers, etc.