It Applications Support Jobs

Company Description

We are a global team of dedicated and experienced architects, engineers, planners, designers and technology professionals who share a common desire – to help our clients create liveable, sustainable, and advanced urban environments.

Arcadis has officially purchased IBI Group and with this transaction now complete, IBI will now be known as Arcadis IBI Group moving forward. Please refer to our website for more information.

The IT systems teams deliver complex solutions and push the limits of technology solutions. Our talented groups of systems professionals do more than just write code and debug – they make a significant impact on the design and development of state-of-the-art projects. Working in IT consulting, you’re not just an individual; you’re part of a collaborative and highly visible team that works together on unique, fast paced projects around the world.

IBI Group’s Toronto office is searching for a Tier 1 Support Specialist to join the Intelligent Transportation Systems Advanced Traveller Information System support team. This individual will help provide support for clients providing first level support, monitoring of servers, databases and applications, and working with IT staff to help resolve client issues. Maintenance of servers and network infrastructures are also required. The successful candidate will have a passion for all things technology, an innate curiosity to just 'figure things out' and drive to provide strong customer service.

IBI Group offers you a career you can Define…Discover It!

Most Of The Things You’ll Work On:

• Perform upgrades, repairs and preventive maintenance on servers
• Maintain and support internal development systems
• Update knowledge and skills to keep up with rapid advancements in computer technology
• Verify data integrity of backup and restore systems
• Maintain a knowledge base of standard operating procedures
• Assist clients experiencing operational problems with their systems and provide basic support for our software applications
• Provide first level support for our clients on both Systems and Network related issues.
• Responsible for maintenance, repairs and installations related to Windows, VM environment, and other software related issues
• Provide 24*7 first level support for client projects
• Assist in the installations and configuration of our ITS applications
• Maintain project monitoring systems

Qualifications

You’ll Need To Have:

• AWS Certification is an asset
• A college diploma or University degree in the field of computer science
• Effectively communicate issues and resolutions to all levels of the organization
• Able to demonstrate patience, tact, and respect
• Knowledge of PRTG Monitoring Systems is an asset
• Willingness to multi-task and be flexible to take on varied responsibilities
• Some experience in Cisco switches and firewalls is an asset
• Great customer service, detail and follow-up skills required
• Able to work autonomously and as part of a team
• On-Call shift work required (24*7 when on call)
• Able to work under pressure and meet tight deadlines
• Working experience of network concepts, including LAN/WAN infrastructure and TCP/IP routing
• Excellent understanding of networking technologies, protocols, and hardware
• Must Have: Advanced knowledge in server hardware, Windows O/S (Server and Workstation), VM Environments. Experience with Oracle, MS SQL, and MYSQL Databases is an asset
• A+ or Microsoft Certified is an asset
• 2 years of professional IT experience with strong experience in both systems and networking support

Additional Information

Located at 55 St. Clair Ave West, this office is steps away from St. Clair station and is easily accessible by bike, TTC and car. Occupying 7 floors, with over 700 employees, it is the largest office at IBI Group. The floors are open concept and represent our collaborative approach to projects. You’ll have direct access to management while benefitting from our enthusiastic and helpful organizational resources team. As a global architecture, engineering and technology design firm, IBI Group also has offices across the country, continent and world.

As an Equal Opportunity Employer, we are proud to support the growth and equality of our people through initiatives like our Mentorship Program, Global Women’s Network. We welcome applications from all suitably qualified candidates regardless of age, race, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex and sexual orientation. We thank all applicants for their interest. However, only those selected for an interview will be contacted.

As part of Arcadis IBI Group's selection process, candidates may be requested to consent to background checks relevant to the role under consideration for, prior to receiving a job offer. These could include: work references, education and credential confirmation, employment verification, identity check, credit report, criminal offence and driver’s license record.

We request applicants submit RESUME AND PORTFOLIO highlighting relevant work experience; please limit PDF files to 10MB.