Applications Support Analyst (Pft) (Cupe 81.23)

Basic Function:

Performs programming and analytical work related to improving the delivery of various Norfolk County service programs; recommends and develops changes regarding current operations and workflows, the impact of changes to current operations and workflows, and required policies and procedures to implement changes; serves as a technical expert for the development or modification of assigned programs or services; and performs other related duties as required. To support internal and external web sites as required, including front-end systems to Corporate/Departmental applications.

Position Description:

• Formulating plans outlining steps necessary to develop programs, using accepted structure analysis and design.
• Assist with processing, object and data modelling in diverse database and application environments.
• Provide technical support to the County’s internal Microsoft SharePoint Intranet website.
• Develop, test and documenting of developed applications and programs.
• Participates internally and with external agencies to identify and implement best practices for the management and operation of the County’s Financial Systems.
• Assist with support and maintain all Corporate/Divisional applications.
• Provide recommendations in the development, implementation and continuous evaluation of Corporate/Divisional solutions.
• Researches and monitors the software and related systems services market to provide be up-to-date with current trends and provides recommendations to upgrade and improve the financial systems installed in the County.
• Developing specifications for designs to determine their feasibility, cost and required time to complete.
• Provide on-going hardware/software support through the Information Technology Help Desk.
• Develop user support groups for County staff to keep informed of web enabled solutions and how they affect each Division/Department.
• Report on project status, timelines and achieved goals to the Manager of Information Systems as well as to the project team.
• Analyzes new and proposed systems/applications and determines potential impact on current operations; researches information from other division or agencies to help predict impact.
• Works on a variety of special projects as assigned; on project-by-project basis.
• Liaises with Departments / Divisions and IT in their selection of department-specific solutions to ensure proper integration with the County’s financial systems.
• Monitors operation of County’s financial systems infrastructure which includes Diamond Municipal Systems, Great Plains Dynamics Financial System, WorkTech Service Management System and FMW Budget Systems ensuring that these systems are available to meet the accounting and reporting requirements of the County’s Departments / Divisions.
• Promote effective and appropriate use of information technology.
• Provide backup support for all information technology functions.
• Maintain the complex integration of the systems comprising the Financial Systems Infrastructure guaranteeing the integrity of the information contained in these systems.

Requirements

Knowledge and Education:

• Knowledge of Web Content Accessibility Guideline (WCAG) 2.0.
• Knowledge of Relational Database Management Systems (Oracle, MSSQL).
• Bachelor’s degree and/or three-year post-secondary education in computer programming/science, or another field related to the work performed.
• Knowledge in Active Service Page (ASP)/ Visual Basic (VB.NET), Java (J2EE), PHP, PLSQL, Transact-SQL programming.
• Plus a minimum of five (5) years related experience.

Skills and Abilities:

• Valid Ontario driver’s license and access to a reliable vehicle
• Expert level of knowledge and experience data management methodologies, technologies and standards.
• Demonstrate a willingness to commit the additional time and effort necessary during periods of heavy workload in order to meet project milestones, implementation deadlines and the like.
• Knowledge and experience with Windows 10/2012/2016 and MS Office 2013/2016 and Office 365.
• Ability to define and resolve complex technical problems in diverse information systems environments.
• Effective communication skills, both oral and written.
• Knowledge and experience with Microsoft SharePoint Server.
• Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act
• Knowledge and experience with Open Source Content Management Web solutions (I.E. WordPress, Joomla, etc.)
• Expert level of knowledge and experience with application design, development and implementation of small to medium database projects.
• High degree of personal integrity and interpersonal skills.

Benefits

Posting #: CUPE 81.23

Title: Application Support Analyst

Status: Permanent Full Time

Employee Group: CUPE 4700

Salary: $30.11 - $37.64 per hour

Division: Corporate Services

Department: Information Technology

Reports To: Manager, Information Systems

Location: Culver Street, Simcoe, ON

Posting Period: July 10, 2023 – July 24, 2023

Note: Position will flex hours to work evenings to support council and committee meetings

How to Apply:

Follow the link below via Google Chrome or Microsoft Edge for the application process:

• Ensure the file extension for your resume document is .doc, .docx or .pdf
• If you are electing to include a cover letter, the cover letter and resume must be uploaded as 1 file.

Find out more information about Norfolk County here: Employment at Norfolk County - NorfolkCounty.ca

The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.

Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education.

Thank you for your interest in this position. Only those to be interviewed will be contacted.