Applications Support Administrator Jobs

Identify risks and mitigate as necessary, and escalate items to Management, as needed.

Participate in root cause analysis, issue management, communication and change management

Research/POC on newtechnologyand provide results and recommendation to management.

Create and maintaintechnicaldocumentation and knowledge articles related to applications i.e. build books, architecture diagrams, and decision trees

ITSM and Apache Tomcat (knowledge)

Advanced experience with the following:

6+ years’ experience in people management (direct reports)

Proven experience in customer support role interfacing with senior customer management personnel

Develop and manage operating service budget, allocating resources as required for cost effective results.

Develop and manage Revenue growth objectives for Area and territories.

Prepare and deliver (with the assistance of the Regional Business Manager) Service Business Reviews for key customer accounts on predetermined frequency.

Working knowledge of Field Customer Support, Service Contracting, and all its related sub fields

Strong desire to learn multiple new systems and explore system functionality/capabilities. Experience with Salesforce highly desirable, but not mandatory.

Some of the benefits we offer:

Support our core applications to drive increased internal and external customer engagement and positive customer experiences.

Tertiary qualification in Information Technology is expected, but not mandatory

Vendor certifications will be highly regarded

Hands-on experience in the following areas:

Triage, prioritize, and manage the L2/L3 user support backlog

Establish and maintain a deep understanding of Just Appraised product and integration offerings

Document common support issues and resolutions, maintaining a knowledge base to empower self-service by customers

Proven track record managing several projects simultaneously across multiple functional and remote teams

Data centric approach to problem solving with a passion and skill in analyzing data, configuration, and logs to troubleshoot integration issues

3-5 years of experience in an Application or Product Support Engineering or similar role, providing technical support

Schedule calendar meetings and conference calls for sales management and sales representatives.

2-3 years of experience in an Administrative/Customer Service role

Superior knowledge of Microsoft Office

Experience working with deadlines in a metric focused business

Ability to manage your time independently

Experience using the CRM platform Salesforce

Knowledge and experience with Open Source Content Management Web solutions (I.E. WordPress, Joomla, etc.)

Expert level of knowledge and experience data management methodologies, technologies and standards.

Knowledge of Relational Database Management Systems (Oracle, MSSQL).

Knowledge and experience with Microsoft SharePoint Server.

Knowledge and experience with Windows 10/2012/2016 and MS Office 2013/2016 and Office 365.

Expert level of knowledge and experience with application design, development and implementation of small to medium database projects.

Epic Certification or knowledge and experience with Epic EHR preferred

Basic knowledge and application of project management principles

Proficient organizational and time management skills

Undergraduate Degree in Computer Science, Business/Systems, Project Management or a recognized equivalent required

Supports with developing flow charts, SBARs, and functional specifications to translate business requirements into technical requirements

1-3 years experience supporting HIS systems and custome developed applications (preferably in a healthcare environment)

Maintain production environments relating to Gaming Management Systems and

5+ Years of Project Support Experience, Casino experience or equivalent combination of education and experience

Training in Application Systems Development Life Cycle Management methods and techniques

Full benefits package for full-time employees

Excellent organization, written and client facing skills

Experience of the entire project life cycle, able to operate in the initial conceptual design stage

Knowledge/ experience of problem Management Tools.

Assess risk and impact of production issues and escalate to business and technology management in a timely manner.

Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.

Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.

Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.

Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.

Demonstrable experience of legal finance and practice management systems (Thomson Reuters 3E) and supporting solutions and technologies (time & billing)

Working as a proactive member of the Global Finance Systems support team within Global Application Management in Global Business Technology.

Providing technical support on Thomson Reuters 3E Practice Management system as well as other global finance applications

Implementing Incident Management processes on an IT Service Management System to meet the ongoing needs of the business

Thomson Reuters Elite 3E Practice Management System

Building strong working relationships with stakeholders including regional Finance Systems teams and end users

Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.

Experience working or leading requirement gathering efforts for multiple large development projects at one-time

Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements

Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.

Persuades and influences others through strong and comprehensive communication and diplomacy skills

Practical problem solving and strategic thinking skills

10+ years of ERP experience, with a minimum of 5 years focusing on Oracle Cloud (Financials, Procurement, and Human Capital Management).

Experience with major SQL technologies, and general knowledge of Linux, AIX, and Windows environments.

Elevate internal customer service experience and stimulate organic growth.

Exceptional organizational abilities, problem-solving acumen, and attention to detail.

Group insurance on day 1, including telemedicine and a health spending account

Reimbursement of training fees for professional development

Requirement analysis, solution design techniques, experience with unit testing.

Service-level protocols, change management protocols, and quality control procedures.

Understanding of ITIL best practices including Application Life Cycle Management, Change Management and Service Delivery Management.

Database concepts, theories and principles, experience in writing SQL.

Knowledge of problem diagnosis, and researching techniques, as well as understanding the language in technical documents.

Knowledge of computer systems design, development and configuration including supporting relational database applications.

Knowledge of Corporate Applications, such as Human Capital System (Ceridian), Learning Management System (Cornerstone), etc. and demonstrated experience working with SharePoint.

A Minimum of two (2) years project management experience.

Vendor management experience in a SaaS environment.

Leading applications initiatives such as upgrades well as changes and complex problem management, requiring multi-department involvement.

Ten (10) years’ related experience or an equivalent combination of education, training and experience

Strong interpersonal skills, with experience developing and fostering teamwork and facilitating team dynamics.

Agir comme premier support aux applications TI :

Participation aux projets d’implantation, de modification ou d’amélioration des systèmes;

Définir les besoins de l’unité d’affaires afin de guider adéquatement les actions du département TI;

Planifier les changements (documentation et processus);

Exécuter des tests de validation des systèmes informatiques :

Produire et maintenir toute la documentation reliée à la méthodologie TI;

Update knowledge and skills to keep up with rapid advancements in computer technology

Maintain a knowledge base of standard operating procedures

2 years of professional IT experience with strong experience in both systems and networking support

Working experience of network concepts, including LAN/WAN infrastructure and TCP/IP routing

Some experience in Cisco switches and firewalls is an asset

AWS Certification is an asset

Team lead for handling Compliance and Management Reporting requirements

Run management meetings to report on projects, status and key challenges.

Experience and/or knowledge of financial & banking industry is a plus

Previous experience/knowledge of supporting a Futures trading business preferred

Collaborate effectively with colleagues globally, sharing information and knowledge effectively

Strong process awareness and ability to manage day-day requests, queries, issues/problems and customer escalations

Experience: 8+ years of experience

o Knowledge of ACF2, JCL, and Batch coding.

o Coordination with stakeholders during the requirement

o Good customer handling skills

o Detailed planning and execution

o Good understanding and hands-on on Mainframe