Director Service And Applications Support - Canada

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Director, Canada Service & Support for Beckman Coulter Diagnostics Canada is responsible for all directing and leading the Service & Support organization for the Canadian commercial operation including the Field Service, Application Specialist, National Product Specialist, and the National Support Teams. You will also be responsible for all service & support resources and service delivery within Canada including installations and implementations, preventative maintenance, all break/fix service activity, and all proactive post sale service activity. This position will have responsibility for the P&L of the Service business.

This position is part of the Field Services team located in Canada and will be Remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be part of the North American Commercial Organization (NACO) reporting to the General Manager, Canada. If you thrive in a fast-paced role and want to work to build a world-class Service & Support organization—read on!

In this role, you will have the opportunity to:

• Develop and manage Revenue growth objectives for Area and territories.
• Prepare and deliver (with the assistance of the Regional Business Manager) Service Business Reviews for key customer accounts on predetermined frequency.
• Partner with Sales to create plans to support the strategic initiates tied to key customer accounts.
• Develop strategic goals and objectives that meet the needs of current and futures customers.
• Develop and manage operating service budget, allocating resources as required for cost effective results.
• Implement appropriate customer support strategies, manage service employees, and partner with Sales to develop tactical and strategic agreements with customers to maximize Customer Retention.
• Own service business plans to enhance service and revenues with focus on Customer Retention and expansion of portfolio.

The essential requirements of the job include:

• 6+ years’ experience in people management (direct reports)
• Knowledge of the medical diagnostic industry - specifically its trends, pitfalls, and challenges
• Knowledge of diagnostic analyzers – specifications and performance standards and Canadian healthcare legislation
• Knowledge of customer relationships and customer satisfaction methodologies
• Proven experience in customer support role interfacing with senior customer management personnel
• Working knowledge of Field Customer Support, Service Contracting, and all its related sub fields
• Preferably a Bachelor of Science in Engineering, Biomedical or related discipline with 20+ years of experience OR Master’s/Doctoral degree with 18+ years’ of experience

It would be a plus if you also possess previous experience in:

• Bilingual
• Medical Laboratory experience

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.