Applications Support Technology Lead Analyst

Job Id: 23642356

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Performs other duties and functions as assigned
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Considers the implications of the application of technology to the current environment.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.

Qualifications:

• Good interpersonal and communication skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• 6-10 years experience
• Practical problem solving and strategic thinking skills
• Service oriented attitude
• Proficient using basic technical tools and systems
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Ability to work in a fast-paced environment

Education:

• Bachelor’s/University degree, Master’s degree preferred

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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