Applications Support Technology Lead Analyst- Hybrid

Job Id: 23643409

The Applications Support Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

We are looking for someone to join Global Application Management/DevOPs team, focusing on NAM applications. The team is a part of Issuer Services Technology, within ICG. Aim of the role is to manage application portfolio, understand application’s functionality, infrastructure, development process, its purpose, costs and environment it serves and finally to manage related vendors.

Key Responsibilities:

• Provides expertise in area and an advanced level of understanding of the principles of apps support. Application Support of one of more applications
• The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Keeping applications up to spec with latest technologies
• Reporting up to Technology Management with Status on all deliveries
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Understand application’s functionality, infrastructure, development process, its purpose, costs and environment it serves
• Managing stakeholders and external interfaces
• Manage application portfolio

Experience and Skills:

Experience:

• Desirable to have experience working in a bank or other financial house.
• Working with remote teams of developers.
• Desirable to have experience in mentoring and assisting junior developers.
• Incidence management and root cause analysis
• Working knowledge of various tools, open-source technologies, and cloud service

Skills:

Technical

• Excellent problem-solving and troubleshooting skills
• 5+ years of experience in application support role or similar software engineering role
• Understanding of information security aspects
• Basic understanding of technology platforms and infrastructure (Win/Linux/Weblogic/Websphere/SQL/Oracle/MQ/NDM)
• Basic Working knowledge of relational database systems (Oracle, MS SQL Server) and SQL
• Basic knowledge on middleware software’s such IBM MQ, IBM Connect Direct (NDM), IIS and other Web/App Servers
• Basic Networking knowledge Firewalls, Port, Subnetting, DNS, SSL, Proxies, SFTP and Load Balancers.
• Experience in Agile process flow

Soft Skills

• You should be good at face-to-face communication, plus the ability to collaborate with business analysts and non-technical staff.
• Ability to write clearly, for technical specs or documentation.
• Ideally you will have strong analytical skills and keen attention to detail.

Preferred Qualifications:

• Degree in Computer Science or Software Engineering

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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