Manager, Applications Support Jobs

Why work at TFI International?

You want to be part of a large, ambitious and growing organization. A North American leader and the largest transportation and logistics organization in the country. Annual revenues of nearly 8 billion dollars. A homegrown organization, no less.

You want to have more influence, to help shape our growth instead of just watching from the sidelines. At TFI International, you're at the center of strategic decisions for a vast network of close to 100 wholly owned transportation subsidiaries.

You want to be involved in improving programs and processes, without too much bureaucracy, using your transportation compliance expertise. The Transportation Auditor role at TFI International is all this and more.

What's in it for you?

• Opportunities for career advancement
• Group insurance on day 1, including telemedicine and a health spending account
• Employee discounts
• Competitive salary
• Home office equipment provided
• Hybrid model, flexible hours
• Tuition reimbursement
• RRSP with employer contribution
• Reimbursement of training fees for professional development
• Free parking

Your mission:

Join our team as Manager of Applications Support and lead the way we provide exceptional service and support to our internal users. If you're a seasoned professional with a passion for ERP implementation & support, and web technologies, seize this opportunity to make an influential impact on the future of our organization.

Your day-to-day:

• Establish, recommend, and implement policies to ensure quality, timely and efficient design of customer-oriented services.
• Serve as the primary contact and bridge between customers and IT development teams.
• Collaborate seamlessly with internal teams to architect cutting-edge software solutions.
• Uphold and monitor adherence to IT and SOX policies and procedures.
• Monitor team workloads, prioritize escalations, and meet established SLAs.
• Thrive in an Agile environment, juggling multiple projects with finesse.
• Lead and inspire a team of Applications Support specialists.
• Elevate internal customer service experience and stimulate organic growth.
• Drive customer support and continuous improvement for Oracle and in-house applications.
• Resolve escalated issues and unique requests with promptness and precision.
• Create comprehensive documentation throughout the software development life cycle (SDLC).
• Play an active role in testing and deploying applications and systems.

Your profile:

• General understanding of web servers, application servers, and databases.
• Expertise in Oracle ERP functional and technical support, including complex system interfaces.
• Self-motivated team player with a result-oriented mindset.
• Bonus: Familiarity with .NET, JavaScript, HTML, CSS, and other web-related programming languages.
• College or University diploma in Programming, Computer Science or Administration.
• Proficient in Oracle technologies: PL/SQL, Report Builder, BI Publisher, Workflow Builder, JDeveloper, ADF, Java programming.
• Proficiency with Microsoft Office, Smartsheet, and JIRA.
• Experience with major SQL technologies, and general knowledge of Linux, AIX, and Windows environments.
• Infuse the team with your energy and passion for delivering outstanding results.
• Bilingual (English & French).
• Exceptional organizational abilities, problem-solving acumen, and attention to detail.
• 10+ years of ERP experience, with a minimum of 5 years focusing on Oracle Cloud (Financials, Procurement, and Human Capital Management).
• Familiarity with Oracle System Administration and using Oracle Cloud APIs.
• Proven track record in successfully implementing ERP systems.