Manager, Business Applications Jobs

Our client has an immediate opening for a Manager, Business Applications to work remotely from anywhere in Canada or onsite in Edmonton, Alberta.

In your new role as a Manager, Business Applications, you will oversee service delivery for companies in the US, Canada, and Australia, and will be responsible for ensuring high-quality delivery of business applications, data and analytics services, and solutions. The ideal candidate will be a self-starter, passionate about technology and innovation, and possess strong leadership and communication skills.

You will manage and maintain the portfolio of business applications, data systems, and BI platforms for clients in the US, Canada, and Australia, collaborate and communicate with stakeholders, developers, and technical team members to deliver on business objectives, identifying and addressing gaps in the technology solutions, develop and maintain documentation for business processes, operational procedures, technical design, solution structure and functional know-how, collaborate with other teams that are often geographically spread, to define, plan and oversee projects that your team will own or participate in, manage team projects and deliverables utilizing common project management frameworks and delivery methods while ensuring team collaboration, provide 24X7 escalation support to cross functional team for critical incidents, develop and maintain knowledge base documentation, analyze business requirements and recommend technical solutions that will optimize system performance, security, and user experience, provide technical support for business applications and data systems to ensure their continued operation and optimal performance, participate in the gathering and documenting of business processes and requirements for the system with key business users, manage multiple initiatives of innovation and converge them all into common strategic objectives, lead discussions with business stakeholders and suggest holistic solutions/improvements for both technical strategy and business processes, influence and drive others toward common goals, lead by example creative and innovative idea generation and influence decisions across different teams, ensure that the team's work meets or exceeds quality standards and adheres to best practices and procedures. forecast and manage budgets for the portfolio and ensure delivery within budgetary constraints, provide regular reporting to senior management on portfolio performance, risks, and opportunities.

As an ideal candidate, you have the following qualifications:

• Experience with ITIL service management framework and best practices.
• Ability to lead discussions with business stakeholders and suggest holistic solutions/improvements for both technical strategy and business processes.
• Experience with Agile and DevOps methodologies.
• Ability to manage multiple initiatives of innovation and converge them all into common strategic objectives.
• Knowledge and experience with enterprise scale ERP, CRM, and BI platforms, working with various stakeholders across the business areas.
• Experience with leading or participating in the gathering and documenting of business processes and requirements for the system with key business users.
• Excellent written and verbal communication skills.
• Experience with data integration and ETL tools
• Experience developing and maintaining knowledge base documentation.
• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• 7+ years of experience in managing technical teams, with a focus on business applications, data, and analytics.
• Experience with cloud-based data platforms, such as Azure Data Lake, Azure Data Factory.
• Ability to effectively prioritize and execute tasks while handling time-sensitive competing priorities.
• Solid analytical skills, experience solving practical issues, and engaging cross-functional teams.
• Experience with data visualization and analytics tools, such as Power BI or Tableau.
• Exhibits strong initiative; a self-starter that can lead others in ambiguous situations.
• Experience working with managed service providers, SaaS services, and hosted solutions.
• Leads by example creative and innovative idea generation and influences decisions across different teams.
• Ability to influence and drive others toward common goals.
• Demonstrated analytical, problem-solving, organizational, interpersonal, communication skills.