Hotel General Manager Jobs

SUMMARY: Oversees all aspects of Hotel Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards.

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Monitors and maintains acceptable turnover levels
• Ensures hotel employees know hotel objectives of the property
• Create staff schedules for all departments
• Ensures employees understand policies, pay procedures, and benefits
• Must understand that overtime hours for any staff can only be scheduled with prior approval from General Manager
• Is committed to making every guest completely satisfied with their stay
• Resolve employee grievances in a fair and timely manner
• Inspects hotel rooms, building exterior, parking lot
• Has outstanding property Quality Evaluations
• Recommend & initiate personnel actions to include promotions, transfers, discharges and disciplinary
• Handle any guest problem or complaint in a professional and courteous manner
• Protects the interest of the hotel during capital projects
• Responsible for hotel accident prevention programs
• Empowers hotel staff to deliver guest service by encouraging and motivating responsive guest assistance
• Utilize budgets and understands financial objectives while balancing costs with guest satisfaction & quality
• Personally demonstrates a commitment to guest service by responding to guests needs
• Maintains guest services as the driving philosophy of the hotel
• Identifies potential revenue and expense opportunities and possible problems
• Administers personnel policies fairly and consistently
• Ensures personnel files are accurate and comply with both local and federal laws and regulations
• Maintains a positive cooperative work environment between staff and management
• Develop cross training opportunities for the Associates throughout the hotel
• Input weekly payroll into the company timekeeping system and comply with all Payroll Department deadlines
• Ensure there is adequate coverage across all departments and must avoid overtime hours
• Ensures ongoing staff and employee involvement in preventative maintenance programs
• Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation
• Maintains physical product standards by managing preventative maintenance programs and by scheduling deep-clean activities
• Comply with all brand standards
• Trains all staff on how to interact with the guests and the procedures on a guest complaint
• Have a sound knowledge of all emergency procedures
• Ensures training objectives and development plans are completed
• Trains all staff in financial control procedures for cash, vouchers, inventories and receivables

Requirements:

• A post-secondary diploma or degree would be a plus.
• An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
• Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment.