Night Auditor | Pantages Hotel Downtown Toronto

Night Auditor - Pantages Hotel Downtown Toronto

Pantages Hotel is currently hiring a Night Auditor to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.

What We Offer

• Leadership Development
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• Education Reimbursement for you (and your children!)
• Team Member Referral Program
• Hotel Stay Discounts
• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Team Building Events
• Culture of Recognition Program
• Annual Wellness Credit

Key Responsibilities

Reporting to the Guest Services Manager or designate:

• Accurately follows all cash handling procedures;
• Answers guest inquiries and provide assistance in a professional manner;
• Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;
• Ensures guest security by proper handling of guest room keys and personal information;
• Answers all incoming phone calls and processes new reservations;
• Provides excellent customer service to all guests;
• Welcomes and greets all guests, and executes check-in and check-out procedures;
• Balances all revenue and settlement accounts nightly;
• Performs any other job-related duties as assigned.
• Administers all night audit functions;
• Follows up on guest requests and resolves problems promptly;
• Adheres to all department and Company policies and procedures;
• Maintains files and resets the system for the next day of operations;

What We Are Looking For...

• Proficient in using a computer, good knowledge of excel and basic accounting principles
• Able to stand for an 8-hour shift
• Must be able to work evenings and overnights, including weekends and holidays
• Organized and able to work in a fast-paced, multi-tasking environment
• Excellent communications skills, written and oral
• OPERA PMS knowledge preferred
• Works well under pressure in a changing environment
• Ability to work with minimal supervision
• Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner
• The shift will be 11:00 pm to 7:00 am and must be flexible from 9:00 pm to 9:00 am.

About Us

Situated in Toronto’s theatre district neighbourhood, the Pantages Hotel is a city icon in its own right. Located in the heart of vibrant, downtown Toronto between Yonge & Victoria, our boutique-style hotel offers relaxed, sophisticated elegance, spacious rooms, studios and suites, and thoughtful amenities.Nearby, you will discover destination shopping and one-of-a-kind boutique experiences, numerous restaurants, and the bustling activity of Yonge Street, the longest street in Canada.Designed by world-renowned architect Moshe Safdie and completed in 2003, the property’s post-modern architecture uses limestone to reflect and complement the historic theatre buildings that have made the area famous.

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.