General Manager Jobs

Reporting directly to the President, the General Manager of Arcadia Earth Toronto will embody our mission, values and messaging while ensuring they are conveyed to every guest during their journey through the exhibit as a pivotal member of our management team.

The General Manager will provide leadership and strategic planning to all areas of the exhibit including, but is not limited to, team recruiting, hiring and training, sales and marketing for groups, partnerships and events, the retail marketplace and maintaining our high standard for first class guest services and overall operational efficiencies.

The potential start date is July/August 2023 with flexibility around working remotely at the start and the potential for part-time work before full-time work begins.

Key Responsibilities

• Responsible for developing, building and managing the exhibit team, ensuring we have a strong group who can deliver an outstanding customer experience
• Conduct recruiting, application processing, interviewing, hiring and separations of exhibit team members
• Create a positive work culture for our entire team working closely with the management team, including the Marketplace Manager and the Director of Sales
• Cultivate a welcoming, guest-centric environment together with the Marketplace Manager as the first impression for all guests arriving at the exhibit to help them transition into our brand to begin a positive, entertaining and meaningful experience
• Work with the President to develop and manage the exhibit's payroll and benefits budget, ensuring that staffing levels are appropriate and that the exhibit is operating within budget constraints.
• Work with the President and other members of the management team to develop and implement a performance management system that links employee performance to payroll and benefits administration, including merit increases and bonuses.
• Develop and implement payroll policies and procedures, including timekeeping, payroll processing, benefits administration, and compliance reporting.
• Manage the scheduling and payroll processes for the exhibit, ensuring accurate and timely scheduling of staff and compliance with all legal requirements.

Other Responsibilities

• Organize maintenance for the entire premises, including art installations and technology and oversee all aspects related to exhibit operations and upgrades
• Assist and communicate with the President in all aspects of the business, particularly with decision-making, exhibit management, human resources, budgeting and operations
• Act as the main point of escalation for guest concerns and issues that might arise and manage issues appropriately and escalate issues in a timely sensitive manner when necessary
• Create and manage work schedules (using scheduling software) balancing customer experience with financial goals, working with the President to prepare payroll and manage any payroll issues together
• Develop the initial and ongoing hiring strategy, including recruitment, onboarding and training for the team, ensuring we meet our operational goals while creating a positive, upbeat, fun work environment
• Continuously engage with partners, sponsors, frequent visitors, contractors, merchants and vendors with the goal of building long-term, mutually beneficial relationships
• Develop and lead a performance evaluation process geared towards success, rewards, advancement and retention of our team members
• Create, maintain and continuously improve policies, processes and operations and ensure full compliance to all legally required Health & Safety, ESA and AODA guidelines, rules and regulations

Prerequisites

The ideal candidate has outstanding management skills and extensive hands-on experience with at least 2-3 years of related work experience at a similar exhibit or museum or within hospitality, entertainment, retail or other similar B2C industries, including at least 1-2 years of managerial experience.

A degree in Business Administration, Management, Marketing, Communications or another related field would also be beneficial.

A true passion for guest services and the availability to work extended hours on weekends, holidays and nights are both fundamental.

Key Skills

• A start-up mentality and approach with the confidence to provide valuable input and creative ideas to create a first-class overall guest experience and promote growth
• Excellent communication and interpersonal skills with a proven ability to communicate effectively both orally and written
• Genuinely enjoys working closely with people within the hospitality industry
• Confident, self-motivated, highly accountable and assertive with effective leadership skills and an entrepreneurial mindset and work ethic which will trickle down throughout your team
• Ability to build positive, trust-based relationships and create an environment that motivates team members to be successful
• Exceptional organizational, planning and time management skills to handle multi-tasking and efficiently manage priorities for yourself and your team in a fast-paced environment
• Creative solution-oriented problem solver, detail-oriented and a motivated independent worker, but also able to work professionally as an important member of our team
• Strong employment relations experience handling scheduling, supervising, performance management issues and disputes

ABOUT ARCADIA EARTH

Arcadia Earth is an environmental storytelling platform of immersive experiences designed to inform, inspire, and activate our community to positively impact our goals regarding sustainability. Arcadia Earth Toronto will be a large-scale multi-sensory journey through underwater worlds, fantasy lands and inspirational art installations designed to reimagine the way we address the most pressing environmental issues of our time.

Our exhibition is brought to life through immersive technology, animated by augmented reality, virtual reality, projection mapping, and interactive environments where guests will learn how small lifestyle changes will impact the future of our planet.

Arcadia Earth Toronto will be a 17,000 square foot exhibit near Front & Spadina in downtown Toronto in an exciting, brand-new development called The Well.

Learn more by visiting our Toronto website and our Instagram.

ABOUT OUR HIRING PROCESS

Arcadia Earth Toronto is dedicated to interviewing and hiring a diverse workforce with varied experiences, perspectives and interests. Diversity will help our team perform to the best of our ability to provide a first-class experience for our guests.

We are an equal opportunity employer committed to work with applicants requesting accommodation at any point of the hiring process. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. For candidates with disabilities, accommodations are available upon request in all phases of the selection process.

Please send resumes to [email protected]. Also, please include a cover letter detailing your most relevant experience, reasons to support your candidacy and your expected remuneration for the position.