Assistant General Manager | Enercare Centre

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values

• We have an entrepreneurial spirit.
• We treat each other fairly and with respect.
• We act with integrity.
• We give back to our global community.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

The Assistant General Manager is responsible for assisting the General Manager with the efficient, professional and profitable operation of the venue. The Assistant General Manager aids the General Manager in overseeing every managerial, f/t and p/t position, and ensuring full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. The Assistant General Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, and promotion. The Assistant General Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.

This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule, which includes evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong management and independent decision-making skills are required.

• Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Work in tandem with the General Manager to analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio.
• Establishes and maintains personal relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light.
• Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff & guests.
• Ability to handle cash accurately and responsibly.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Spectra and venue concession and premium services operations.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess a thorough working knowledge of all existing concessions and premium services locations geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Valid Alcohol Service Permit if required by state and/or county of venue.
• Develops an effective management team.
• Directs and assists managers in preparing and attaining future goals.
• Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
• Oversee scheduling and labor allocation.
• Author and amend contracts; authorize terms as directed by the General Manager.
• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
• Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Ability to work independently with little direction.
• Minimum 5 years management experience in food-related or concessions industry.
• Ability to make sound business/operations decisions quickly and under pressure.
• Provides each manager with the proper direction and follows up on all assignments.
• Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
• Assists in the overall effective management of all of the food and beverage operations.
• Nationally recognized, advanced food service sanitation training course certification.
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
• Solid working knowledge of computer applications Microsoft office, POS systems, timekeeping systems.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• BA or BS with business-related major; accounting minor or credits preferred.
• Familiar with inventory cost control and menu planning.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to Spectra management immediately.
• Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
• Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work.
• Ensure legal, efficient, professional and profitable operation of the venue.
• Author, review and amend policies & procedures, as requested by the General Manager.
• Ability to speak, read, and write in English.
• Assists the General Manager in evaluating each manager’s performance and makes recommendations for their improvement.
• Concessions Manager Certificate from the National Association of Concessionaires.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.