Global Operations Specialist - Remote Work

Job Title: Global Operations Specialist

Location: Remote Work

Type: Long Term Contract

Rate: Open CAD

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A Global Operations Specialist must possess a strong technical aptitude with experience working with enterprise infrastructure technologies. Experience working with cloud technologies is essential, with a foundation working with traditional tools and services. It is essential that the individual is a quick thinker, operates calmly under pressure, and is hands on.

Technical Skills

· A solid understanding of the “cloud” – with a specific focus on Microsoft Azure.

· Significant working experience with Windows based server infrastructures.

· Proficient in endpoint support in a Microsoft Windows managed environment.

· A good understanding of networking, and firewall technologies.

· Working experience with implementation life cycles, methodologies, tools, and practices.

· A good understanding of frameworks such as ITIL

· Understanding and experience with business continuity requirements and implementations.

· Experience with the administration and support of Microsoft Active Directory, Exchange, Teams. Microsoft Systems Center (SCCM) and other related technologies.

· Experience with administration and support of Microsoft Azure IaaS and PaaS, and Office 365 SaaS services.

Personal Skills / Attributes

· Business international level of English – with strong written and oral communication skills.

· Highly collaborative and able to work in a global environment, accommodating the different time zones. Candidates must be team players.

· Strong knowledge and experience in IT/Operational practices.

· Able to effectively negotiate with and influence colleagues and others to achieve a successful outcome.

· Strong problem solving and analytical skills; can clearly explain and present problems and issues to others and contribute to their resolution.

· Can demonstrate initiative and the ability to be proactive, anticipating needs.

· Has commercial awareness and understands the business value required from IT investments.

· Able to make decisions and remain calm while under pressure.

· Methodical approach to work with a strong focus on accuracy, attention to details, consistency, and quality.

· Understands the need for documentation and well-defined procedures.

· Able to work under pressure to tight project deadlines and can adapt to differing demands, prioritizing tasks where appropriate and ensuring complete 'follow through' on operational issues.

· Can carry out all responsibilities in a way that supports the practices values and promotes its equal opportunities and diversity principles.

EDUCATION, EXPERIENCE & CERTIFICATIONS

Specify the minimum acceptable level of education, experience, and certifications necessary to be able to do the job efficiently. Include both preferred and required level of education.

· Post-secondary education (or equivalent) with a specialization in Information Technology.

· Microsoft certifications in the areas of Azure and Windows technologies.

· Other related technology certifications are beneficial.

· Minimum of 5 years progressive experience with infrastructure across a broad spectrum of technologies.

· Understands enterprise support principles.

· Has commercial awareness and understands the business value required from IT investments.

• · Experience working in a culturally diverse environment.