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Virtual Care Manager Lead
Company | Hamilton Health Sciences |
Address | Hamilton, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-07-20 |
Posted at | 11 months ago |
The Virtual Care Manager will serve as a leader, coach and project manager for the implementation, advancement, integration and evaluation of virtual care across HHS. Reporting to the Director, Urgent and Ambulatory Care, the Manager will advance and strengthen virtual care, shifting virtual from a pandemic response to integrating virtual care practices into HHS clinical service delivery models. This role is highly integrated with the Ambulatory and Community Systems Task Force and Models of Care Task Force under the Workforce Planning Strategic Plan. As a co-lead of the Digital/Virtual Health working group, the Virtual Care Manager continues to play a key role informing Epic optimization. The Manager will provide oversight and coordination of the Virtual Care Operations Team members and their associated accountabilities such as managing the virtual project intake process, supporting teams in their transitions to virtual care and development of virtual care policies and standard work; execute the long term Virtual Care strategy at HHS; and lead and promote the evaluation of virtual care offerings across the organization.
- Demonstrated experience in and knowledge of Project Management principles and their application
- Knowledge of the roles of the interdisciplinary health care team and how they interact
- 5+years of management experience in health care sector, preferred
- Ability to advocate, motivate and influence others in order to gain their support and commitment
- Demonstrated knowledge and experience with providing and/or leading virtual care services within a healthcare environment, preferred
- Demonstrated excellence in the ability to initiate, model and support change in a constructive manner
- Excellent presentation skills and use of power point
- Demonstrated creativity and innovation in the delivery of patient care services
- Undergraduate Degree-Health Related Discipline, Business
- Excellent Verbal and written communication skills
- Able to deliver services both onsite or virtually.
- Demonstrated excellence in leadership, organizational, team building, critical thinking and conflict resolution skills
- Experience in leading teams to successfully achieve outcomes of a complex nature
- Demonstrated skill experience in Quality Improvement principles
- Demonstrated ability to collaborate and engage constructively with internal and external stakeholders at all levels of an organization
- Skills of a “Self-starter” who can work with limited guidance
- 5+ years’ experience leading large, complex initiatives from multiple perspectives
- Knowledge of Provincial Health care initiatives and government strategies related to virtual care an asset
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