Care Team Lead Jobs

Effectively triaging calls to ensure effective call management

Performing data entry requirements for all clients using the CTG computer system

Effective verbal and written communication skills

Precise attention to detail and efficiency in data entry

A diploma from Community College in Business Administration, Office Administration or Medical Office Administration and/or Grade 12 Diploma with related experience

Previous work experience in healthcare setting considered an asset

Provincial Certification with Department of Health and Wellness

Candidates are required to submit their certification and be registered and active with the CCA Registry. How-to-Sign-Up-for-the-CCA-Registry.pdf (nsccaprod.wpenginepowered.com)

Current Basic Life Support Certification

Communicates effectively both verbally and in writing

Competencies in other languages an asset, French preferred

Permanent Full-time (1.0 FTE); 75 Hours Bi-weekly

Provincial Certification with Department of Health and Wellness

Candidates are required to submit their certification and be registered and active with the CCA Registry.

Current Basic Life Support Certification

Communicates effectively both verbally and in writing

Competencies in other languages an asset, French preferred

Permanent, Part-time (70%); 52.5 Hours Bi-weekly

Knowledge of healthcare industry and gastric balloon offer

Flexible and agile towards new information taking, new tasks management, new relationships building

Manage team response to leads/enquiries and ensure the booking of highly qualified appointments with partner clinics

3+ years Sales/Telesales and/or Customer Service Team leadership experience

Advanced and experienced in (tele)sales and consultative selling/service role

Able to lead a team in the delivery of a high-quality end to end customer experience

Knowledge of healthcare industry and gastric balloon offer

Flexible and agile towards new information taking, new tasks management, new relationships building

Manage team response to leads/enquiries and ensure the booking of highly qualified appointments with partner clinics

3+ years Sales/Telesales and/or Customer Service Team leadership experience

Advanced and experienced in (tele)sales and consultative selling/service role

Able to lead a team in the delivery of a high-quality end to end customer experience

Knowledge of healthcare industry and gastric balloon offer

Flexible and agile towards new information taking, new tasks management, new relationships building

Manage team response to leads/enquiries and ensure the booking of highly qualified appointments with partner clinics

3+ years Sales/Telesales and/or Customer Service Team leadership experience

Advanced and experienced in (tele)sales and consultative selling/service role

Able to lead a team in the delivery of a high-quality end to end customer experience

Attention to detail and efficient in data entry from previous administrative experience.

Extended group medical and dental benefits.

Extensive experience in customer service and scheduling, preferably in a healthcare environment.

RRSP (Registered Retirement Savings Plan) matching.

Integrated work and life environment.

A culture of performance recognition and appreciation.

Provincial Certification with Department of Health and Wellness

Candidates are required to submit their certification and be registered and active with the CCA Registry. How-to-Sign-Up-for-the-CCA-Registry.pdf (nsccaprod.wpenginepowered.com)

Current Basic Life Support Certification

Communicates effectively both verbally and in writing

Competencies in other languages an asset, French preferred

Permanent Part Time 70%; 52.5 hours bi-weekly

Knowledge and experience in providing culturally safe and competent care, specifically pertaining to Indigenous people.

Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented Care.

Broad knowledge of crisis intervention and supportive counseling skills.

Comprehensive knowledge of other health care disciplines and their role in client care.

Comprehensive knowledge of community nursing theory and practice within a client family-centred model of care.

Demonstrated ability in dealing with a variety of situations and responsibilities requiring initiative, creativity and professional judgment.

Provincial Certification with Department of Health and Wellness

Candidates are required to submit their certification and be registered and active with the CCA Registry. How-to-Sign-Up-for-the-CCA-Registry.pdf (nsccaprod.wpenginepowered.com)

Current Basic Life Support Certification

Communicates effectively both verbally and in writing

Competencies in other languages an asset, French preferred

Long Assignment Full-time (100% FTE); 75 Hours Bi-weekly

Evidence of essential leadership, communication, education, and counseling skills; Proficiency in communication technologies (email, cell phone etc)

Development, implementation and ongoing administration of resident care by utilizing the nursing process, critical thinking, and problem-solving and decision-making skills

Ensures resident care is managed with a focus on customer satisfaction and continual improvement

Participation will be required in Care home committees, resident/family conferences, staff education, research and other structured committees relevant to this position

Proactively continues to educate self on providing quality care and improving professional skills.

Previous experience or a genuine interest in providing care and leadership in the following areas:

Knowledge and experience in providing culturally safe and competent care, specifically pertaining to Aboriginal people.

Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented Care.

Broad knowledge of crisis intervention and supportive counseling skills.

Grade 10 plus one year’s recent, related experience or an equivalent combination of education, training and experience.

Comprehensive knowledge of other health care disciplines and their role in client care.

Comprehensive knowledge of community nursing theory and practice within a client family-centred model of care.

Individual and group education/facilitation skills utilizing adult education, self-management support and/or motivational enhancement principles

Five years’ clinical experience required (with clinical experience in the last year working with individual and/or group patient education)

Understanding of population health, health promotion strategies, chronic disease prevention and management and behaviour change principles is an asset

Ability to establish and maintain good working relationships with clients, colleagues, management and community agencies

Previous experience in team development and leadership working within a collaborative interdisciplinary practice

Experience working in a Primary Health Care setting/community-based team required

Provincial Certification with Department of Health and Wellness required

Current Basic Life Support Certification

Continuing Care Assistant Program or equivalent

Communicates effectively both verbally and in writing.

Competencies in other languages an asset, French preferred

Start date is as soon as possible

Effective time management and organizational skills.

Graduate from an approved Continuing Care Assistant program and Provincial Continuing Care Assistant Certification required.

Previous health care experience required.

Previous experience working in a pediatric environment required, experience in hematology/oncology preferred.

Must have effective interpersonal and communication skills.

Demonstrated judgment, problem-solving skills, and strong decision-making ability within the scope of employment.

Effective time management and organizational skills.

Graduate from an approved Continuing Care Assistant program and Provincial Continuing Care Assistant Certification required.

Previous health care experience required.

Previous experience working in a pediatric environment required, experience in hematology/oncology preferred.

Must have effective interpersonal and communication skills.

Demonstrated judgment, problem-solving skills, and strong decision-making ability within the scope of employment.

"Loan Forgiveness Programs" are offered through the Federal and BC Government for eligible professions.

Baccalaureate degree (from an accredited educational institution in a social or behavioral science field relevant to the position).

Knowledge Integration: Integrates best practice and current research evidence to support professional practice decisions and actions

What Northern Health has to offer you!

Four weeks vacation with one year of continuous service

Financial Support for Moving Expenses is available for eligible positions

Demonstrated experience in and knowledge of Project Management principles and their application

5+years of management experience in health care sector, preferred

Demonstrated knowledge and experience with providing and/or leading virtual care services within a healthcare environment, preferred

Demonstrated skill experience in Quality Improvement principles

5+ years’ experience leading large, complex initiatives from multiple perspectives

Experience in leading teams to successfully achieve outcomes of a complex nature

Knowledge and experience in providing culturally safe and competent care, specifically pertaining to Aboriginal people.

Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented Care.

Broad knowledge of crisis intervention and supportive counseling skills.

Comprehensive knowledge of other health care disciplines and their role in client care.

Comprehensive knowledge of community nursing theory and practice within a client family-centred model of care.

Demonstrated ability in dealing with a variety of situations and responsibilities requiring initiative, creativity and professional judgment.

Provincial Certification with Department of Health and Wellness

Candidates are required to submit their certification and be registered and active with the CCA Registry. How-to-Sign-Up-for-the-CCA-Registry.pdf (nsccaprod.wpenginepowered.com)

Current Basic Life Support Certification

Communicates effectively both verbally and in writing.

Competencies in other languages an asset, French preferred

Casual relief x 10 positions