Talent & Workforce Product Analyst

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. The Global People Technology team is responsible for the strategy, support and operational maintenance of our network-wide Human Capital technologies. We support the business led people strategy by providing an optimised toolset to enable these critical and rapidly evolving processes. Our mission is to be curious trusted advisors who collaborate to deliver simple, personalised experiences for our people.

What to consider before applying

• This is a remote position, requiring the ability to work virtually.

Meaningful work you’ll be a part of

As a Talent and Workforce Product Analyst, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

• Identifying business issues and liaising with relevant business and IT leaders to maintain alignment
• Managing time, workloads, and priorities in a proactive manner
• Providing high levels of customer service to IT users in a large organisation
• Willingness to dive in and be a team player
• Supporting alignment to established technology standards, practices and processes
• Providing relevant, accurate and up-to-date information to leadership
• Supporting projects as required, from analysis through to implementation
• Assisting with troubleshooting/resolution of escalated product issues
• Supporting the development of Service Level Agreements (SLAs), dashboard reporting, usage statistics, administrator actions and other service-relevant data
• Reviewing and analysing regular application-related reports provided by Operations Manager to identify trending issues and to drive efficiencies.
• Supporting continuous service improvements for the customer and end user experiences
• Supporting continuous improvement efforts across the products and regions
• Utilising and being aware of technical security operations and information security standards
• Collaborating with Operations Managers to craft communications for service outages and interruptions & technology changes to the business
• Drafting communications for enhancements
• Displaying customer focused background with commercial awareness and strategic thinking capability
• Approving internal requests for changes (RFCs)

Experience And Skills You’ll Use To Solve

• Possessing expertise in and a passion for Skills Management and Recruiting technologies and business processes
• Utilising a collaborative working style within and across teams at all levels, both internally and with vendors
• Understanding of product implementation and management experience with custom off the shelf (COTS) and SaaS applications
• Exhibiting superior communication and stakeholder management skills with the ability to communicate verbally and in written formats
• Possessing influencing and negotiating skills
• Demonstrates intimate abilities and/or a proven record of success working on Human Capital technology projects, preferably for a global network of professional services firms including
• Experience with stakeholder and vendor management and escalation liaison
• Displaying global acumen, by having worked across cultures and backgrounds
• Displaying awareness of project management methodologies, tools and techniques
• Demonstrating experience with product roadmaps

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc .

Your Application to PwC

We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like.

The most connected firm through activity based working

With connectivity being a key enabler of our strategy, our objective is to become the most connected firm - connected to our clients, our communities and to each other. PwC follows an Activity Based Work model, where our PwC professionals engage in a diverse range of meaningful activities from our offices, from client sites, or our homes.

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process. 461507WD