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Workforce Management Analyst Jobs

Workforce Analyst Jobs
By Superior Propane At Calgary, Alberta, Canada
Experience in Workforce Management Scheduling software is required
Ability to work with remote sites while in a remote management model
Work collaboratively with management to plan and execute staffing plans to achieve metrics
Providing management intraday reporting/daily recaps throughout the day on how teams are performing
Strong understanding of Workforce management in a contact centre
Provide sound analytical advice on trending and forecast to provide guidance as to future staffing requirements
Senior Manager, Workforce Management
By Aviso Wealth At Toronto, Ontario, Canada
Fluent communication skills in English are required and bilingual skills in French are an asset
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Develop innovative WFM practices that are ground-breaking
Lead our departmental reporting and analysis function
Workforce Management Consultant Jobs
By Davies Talent Solutions At Canada
Comprehensive review of the clients WFM practices, emphasising forecasting, scheduling, intraday management processes, agent experience, and systems integration.
Detailed review of forecasting, scheduling, and intraday management processes.
Excellent presentation skills with experience delivering executive-level briefings and recommendations.
Assessment of the WFM organisational Framework, including structure, hierarchy, decision-making processes, roles, and responsibilities.
Evaluation of WFM platform capabilities and tools integration with core platforms.
Assessment of the agent experience, including pain points and feedback mechanisms.
Senior Analyst, Workforce Planning
By Aritzia At Vaughan, Ontario, Canada
Proven skills, education, and/or applicable certifications
Some of the industry-leading benefits you will receive working at Aritzia:
Design the long-term strategic model that directs the labour plan and schedule
Optimize labour spending and productivity
Gather, analyze, process, and optimize scheduling inputs
Execute on live week schedule changes
Analyst, Workforce Management Jobs
By City of Brampton At Brampton, Ontario, Canada
Demonstrated knowledge of and experience with workforce management software (experience with Avaya WFO or Verint 360 is an asset)
Knowledge or experience working in a multi-skillset, multi-location contact centre. Manage multiple skill sets in an skill based routing environment
2 years experience in Workforce management scheduling and intra-day analyst in a similar 24/7 inbound customer service contact centre environment
Strong organizational and time management skills in order to meet deadlines
Monitor, track, and assess attendance under the corporate Attendance Management Program (AMP) and assist in creating development plans with Supervisors.
Prepares and analyzes statistical reports for Management review.
Talent & Workforce Product Analyst
By PwC Canada At Toronto, Ontario, Canada
Possessing expertise in and a passion for Skills Management and Recruiting technologies and business processes
Understanding of product implementation and management experience with custom off the shelf (COTS) and SaaS applications
Exhibiting superior communication and stakeholder management skills with the ability to communicate verbally and in written formats
Experience with stakeholder and vendor management and escalation liaison
Displaying awareness of project management methodologies, tools and techniques
Experience And Skills You’ll Use To Solve
Workforce Management Analyst, Bci
By Bell At Toronto, Ontario, Canada
Knowledge of workforce management, including experience with tools such as Dayforce or Storeforce
Build reports to support workforce management initiatives and ongoing business operations
Highly organized in project management; ability to juggle multiple priorities
Excellent data analytics and critical thinking skills
Authentic, professional and excellent written and oral communications skills
Experience with SQL / SAS / Teradata / MicroStrategy or other analytical tools
Senior Business Analyst - Workforce Management
By lululemon At Vancouver, British Columbia, Canada
Workforce management and workforce planning experience, including but not limited to experience with Dayforce, Kronos, eTime, and similar platforms
Experience with data migration, PAAS and SAAS technologies and vendor relationship management is a plus
Leading impact assessment, and dependency management and ensuring architectural decisions included in design
Strong experience providing technical requirements for medium to large initiatives
Converting and documenting business requirements into technical requirements
Prioritizing requirements based on business and technical needs
(Can) Analyst, Workforce Management
By Walmart Canada At Mississauga, Ontario, Canada
Building organization-wide relationships to move initiatives forward and position ideas to enhance the likelihood for success.
Ensuring reporting compliance within organization by managing data integrity and executing quality checks and reconciliation exercises to ensure accurate reporting.
Contributing to the documentation, QA, and organization of our datasets.
Analyst, Intraday Workforce Optimization
By Hays At Canada
· Optimize and document internal process and knowledge Respond and consult on CCC Operations requests
· Attention to detail with strong documentation and follow up skills
· Strong and effective verbal and written communication skills
Role: Analyst, Intraday Workforce Optimization
· Analyse, optimize & maintain daily and weekly Customer Care Representative (CCR) work schedules
· Monitor, analyze and recommend changes for incoming volume, staffing levels and routing strategies
Workforce Analyst Jobs
By Expedite Technology Solutions LLC At Canada
Manages, updates and ensures accuracy of WFM documentation
1120 Bd Marie-Victorin, Longueuil, QC J4G 2H9, Canada
Duration: 6 Months Contract to hire or extension
Shift Hours: Mon-fri 8:00 Am – 5:00 Pm
Builds and publishes long term forecasts for multiple multi-channel support centers
Builds and publishes short term forecast adjustments for Holidays, special events and projects
Workforce Management Specialist Jobs
By Expedite Technology Solutions LLC At Longueuil, Quebec, Canada
Manages, updates and ensures accuracy of WFM documentation
1120 Bd Marie-Victorin, Longueuil, QC J4G 2H9, Canada
Duration: 6 Months Contract to hire or extension
Shift Hours: Mon-fri 8:00 Am – 5:00 Pm
Builds and publishes long term forecasts for multiple multi-channel support centers
Builds and publishes short term forecast adjustments for Holidays, special events and projects
Workforce Production Support Analyst
By Peritus - A Colina Tech Group At Canada
"• Must have professional certification and working experience in Workforce Software (Time and Attendance Management)
• Production support experience (working in shifts etc.)"
• Integration to/within all SuccessFactors modules and Workforce Software (WFS) with CPI/Integration Suite as middleware
• Success Factors Mobile Apps (including time and attendance trough SAP Mobile Start)
Manager, Workforce Management Jobs
By Sun Life At Toronto, Ontario, Canada
Experience with Workforce Management Software (IEX, Genesys, Pega)
Facilitate conversations between Operations and other Workforce Management teams
Demonstrated experience building and maintaining forward-looking capacity plans including recommended hiring decisions and identification of skilling bottlenecks
Experience managing people and coordinating work across teams
Ability to manage multiple changing priorities
Ability to balance day-to-day responsibilities with long-term improvement initiatives
Workforce Production Support Analyst
By Bull IT Services At Regina, Saskatchewan, Canada
"• Must have professional certification and working experience in Workforce Software (Time and Attendance Management)
• Production support experience (working in shifts etc.)"
• Integration to/within all SuccessFactors modules and Workforce Software (WFS) with CPI/Integration Suite as middleware
• Success Factors Mobile Apps (including time and attendance trough SAP Mobile Start)
Manager, Workforce And Performance Management
By Air Transat At Dorval, Quebec, Canada
Responsible for the management of qualifications and the required number.
Excellent aptitude for personnel management and communication skills.
Minimum 7 years of experience in the airline industry/operations.
Experience in all aspects of duties normally assigned to all station employees.
Knowledge of MS Office and communication tools as per telephone and radio.
Responsible for managing the station’s manpower resources.
Senior Business Analyst - Workforce Management (Hybrid, Vancouver)
By lululemon At Vancouver, British Columbia, Canada
Workforce management and workforce planning experience, including but not limited to experience with Dayforce, Kronos, eTime, and similar platforms
Experience with data migration, PAAS and SAAS technologies and vendor relationship management is a plus
Leading impact assessment, and dependency management and ensuring architectural decisions included in design
Strong experience providing technical requirements for medium to large initiatives
Converting and documenting business requirements into technical requirements
Prioritizing requirements based on business and technical needs
Regional Manager, Workforce Management
By Allianz Partners At Cambridge, Ontario, Canada
Produce bi-weekly mid-term outlook plans and present to management with hiring recommendations for the business unit.
Support census management to ensure the accuracy of staffing levels
Proven track record in transforming a workforce management function in a large-scale operation with tangible results.
Actively manage performance; identify training needs and provide post-training support for call center and frontline operation positions.
Manage 24/7 operation with two separate business entities with multiple lines of business.
Maintain up-to-date knowledge of industry developments and competitive intelligence.
Workforce Forecast Analyst Jobs
By Docebo At Toronto, Ontario, Canada
Provide thought leadership on tactical application of capacity and forecasting results, including employee schedules, metrics, routing, skilling and queue management
Experience with workforce management software (Verint, Calabrio etc.)
Provide mentoring and guidance to workforce management team members
Collaborate with finance, sales, customer success, and operations teams
You have strong Microsoft Excel, or Google Sheets skills
3+ Years of Capacity Planning and Forecasting experience
Analyst, Workforce Intelligence Jobs
By RBC At Toronto, Ontario, Canada
Project management and/or Agile capabilities
Participate in conversations with business partners to solicit requirements and project feedback
Strong analytical and problem-solving skills and the ability to anticipate and respond to client needs
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Opportunities to do challenging work and take on progressively greater accountabilities
Test and validate analyses, applying a business lens to ensure high-quality, error-free, data-driven advice

Are you looking for a challenging and rewarding role in Workforce Management? We are looking for an experienced Analyst to join our team and help us optimize our workforce management processes. You will be responsible for analyzing data, developing strategies, and implementing solutions to improve our workforce performance. If you have a passion for problem-solving and a knack for data analysis, this could be the perfect job for you!

Overview Workforce Management Analysts are responsible for analyzing and optimizing the performance of an organization’s workforce. They use data-driven insights to identify areas of improvement and develop strategies to increase efficiency and productivity. They also monitor labor costs, analyze trends, and develop forecasts to ensure the organization is meeting its goals. Detailed Job Description Workforce Management Analysts are responsible for analyzing and optimizing the performance of an organization’s workforce. They use data-driven insights to identify areas of improvement and develop strategies to increase efficiency and productivity. They also monitor labor costs, analyze trends, and develop forecasts to ensure the organization is meeting its goals. They must have a strong understanding of the organization’s business objectives and be able to develop strategies to meet those objectives. Job Skills Required
• Analytical and problem-solving skills
• Knowledge of workforce management principles and practices
• Knowledge of data analysis and forecasting techniques
• Ability to interpret and analyze data
• Ability to develop and implement strategies
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
Job Qualifications
• Bachelor’s degree in Business Administration, Human Resources, or a related field
• At least 3 years of experience in workforce management
• Knowledge of labor laws and regulations
• Knowledge of HR systems and software
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of workforce management principles and practices
• Knowledge of data analysis and forecasting techniques
• Knowledge of labor laws and regulations
• Knowledge of HR systems and software
Job Experience
• At least 3 years of experience in workforce management
• Experience in developing and implementing strategies
• Experience in analyzing and interpreting data
• Experience in developing and managing budgets
Job Responsibilities
• Analyze and optimize the performance of the organization’s workforce
• Monitor labor costs and analyze trends
• Develop forecasts to ensure the organization is meeting its goals
• Develop and implement strategies to increase efficiency and productivity
• Interpret and analyze data to identify areas of improvement
• Develop and manage budgets
• Ensure compliance with labor laws and regulations
• Maintain and update HR systems and software