Workforce Forecast Analyst Jobs

Experience in Workforce Management Scheduling software is required

Ability to work with remote sites while in a remote management model

Work collaboratively with management to plan and execute staffing plans to achieve metrics

Providing management intraday reporting/daily recaps throughout the day on how teams are performing

Strong understanding of Workforce management in a contact centre

Provide sound analytical advice on trending and forecast to provide guidance as to future staffing requirements

Build the Canada insights and analytics capabilities including infrastructure and processes to support the launch of Albrioza in Canada

Manage multiple partners to produce deliverables on strategy within timelines and budget

Support other data requirements such as Comp planning, inventory and forecasting support

Pharmaceutical/Biotech or Lifesciences experience a must

Excellent oral, written, and presentation skills--able to explain complex concepts clearly to a variety of audiences

Advanced knowledge & application of MS Office (Excel, PowerPoint, Word, etc.)

Proven skills, education, and/or applicable certifications

Some of the industry-leading benefits you will receive working at Aritzia:

Design the long-term strategic model that directs the labour plan and schedule

Optimize labour spending and productivity

Gather, analyze, process, and optimize scheduling inputs

Execute on live week schedule changes

Demonstrated knowledge of and experience with workforce management software (experience with Avaya WFO or Verint 360 is an asset)

Knowledge or experience working in a multi-skillset, multi-location contact centre. Manage multiple skill sets in an skill based routing environment

2 years experience in Workforce management scheduling and intra-day analyst in a similar 24/7 inbound customer service contact centre environment

Strong organizational and time management skills in order to meet deadlines

Monitor, track, and assess attendance under the corporate Attendance Management Program (AMP) and assist in creating development plans with Supervisors.

Prepares and analyzes statistical reports for Management review.

Possessing expertise in and a passion for Skills Management and Recruiting technologies and business processes

Understanding of product implementation and management experience with custom off the shelf (COTS) and SaaS applications

Exhibiting superior communication and stakeholder management skills with the ability to communicate verbally and in written formats

Experience with stakeholder and vendor management and escalation liaison

Displaying awareness of project management methodologies, tools and techniques

Experience And Skills You’ll Use To Solve

Knowledge of workforce management, including experience with tools such as Dayforce or Storeforce

Build reports to support workforce management initiatives and ongoing business operations

Highly organized in project management; ability to juggle multiple priorities

Excellent data analytics and critical thinking skills

Authentic, professional and excellent written and oral communications skills

Experience with SQL / SAS / Teradata / MicroStrategy or other analytical tools

Bachelor’s degree in Business Management or equivalent experience in Business Analytics and/or Planning

5+ years of experience in Demand Planning and/or Sales & Operations Planning

Strong analytical, organization, decision making, written and verbal communication and presentation skills across all organizational levels

Demonstrated deep business and analytical skills

Solid interpersonal skills to build and maintain favorable relationships with key internal and external stakeholders.

This is a remote position working within the US or Canada.

Data collection and management experience

Work with Finance teams to develop Rolling Forecasts.

What qualifications will make you successful?

Work with the Transactional and Projects Forecast Leaders to consolidate the Country forecast.

Work with North American (NAM) forecasting teams analyze the demand forecast.

Provide Gap analysis for both orders and sales.

Building organization-wide relationships to move initiatives forward and position ideas to enhance the likelihood for success.

Ensuring reporting compliance within organization by managing data integrity and executing quality checks and reconciliation exercises to ensure accurate reporting.

Contributing to the documentation, QA, and organization of our datasets.

· Optimize and document internal process and knowledge Respond and consult on CCC Operations requests

· Attention to detail with strong documentation and follow up skills

· Strong and effective verbal and written communication skills

Role: Analyst, Intraday Workforce Optimization

· Analyse, optimize & maintain daily and weekly Customer Care Representative (CCR) work schedules

· Monitor, analyze and recommend changes for incoming volume, staffing levels and routing strategies

Manages, updates and ensures accuracy of WFM documentation

1120 Bd Marie-Victorin, Longueuil, QC J4G 2H9, Canada

Duration: 6 Months Contract to hire or extension

Shift Hours: Mon-fri 8:00 Am – 5:00 Pm

Builds and publishes long term forecasts for multiple multi-channel support centers

Builds and publishes short term forecast adjustments for Holidays, special events and projects

"• Must have professional certification and working experience in Workforce Software (Time and Attendance Management)

• Production support experience (working in shifts etc.)"

• Integration to/within all SuccessFactors modules and Workforce Software (WFS) with CPI/Integration Suite as middleware

• Success Factors Mobile Apps (including time and attendance trough SAP Mobile Start)

"• Must have professional certification and working experience in Workforce Software (Time and Attendance Management)

• Production support experience (working in shifts etc.)"

• Integration to/within all SuccessFactors modules and Workforce Software (WFS) with CPI/Integration Suite as middleware

• Success Factors Mobile Apps (including time and attendance trough SAP Mobile Start)

Proximity with senior management and openness to new ideas

Develop and manage various reports using various software platforms including but not limited to SAP, Longview, BI, BMR, and BW.

Enrolled in a professional accounting designation (CPA, CA, CGA, CMA) or equivalent experience (preferred)

Working knowledge of systems would be an asset

Excellent communication skills and being able to build relationships with other stakeholders

Flexible health and dental benefits plan (eligible employees)

Provide thought leadership on tactical application of capacity and forecasting results, including employee schedules, metrics, routing, skilling and queue management

Experience with workforce management software (Verint, Calabrio etc.)

Provide mentoring and guidance to workforce management team members

Collaborate with finance, sales, customer success, and operations teams

You have strong Microsoft Excel, or Google Sheets skills

3+ Years of Capacity Planning and Forecasting experience

Building a team of high-performing individuals, including coaching, feedback and performance management

5+ years experience in retail in a variety of merchandising, planning or supply chain roles

Strong knowledge of forecasting principles and a passion for consumer products & retail

Demonstrated experience managing the priorities and work of others

Strong analytical skills with an understanding of cause & effect impacts

Excellent communication skills with the ability to provide clear & concise explanations and establish consensus

Education in data science, data management, and statistical analysis are an asset

Prepare ad hoc reports and other internal administrative requirements such as new item forms, item maintenance, and customer maintenance as required.

Intermediate to advanced knowledge of R and/or Python

Proven analytical, critical thinking and problem-solving skills

Strong team player with track record of collaboration and experience working as part of an agile team

Excellent verbal, written, communication and presentation skills

Project management and/or Agile capabilities

Participate in conversations with business partners to solicit requirements and project feedback

Strong analytical and problem-solving skills and the ability to anticipate and respond to client needs

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Opportunities to do challenging work and take on progressively greater accountabilities

Test and validate analyses, applying a business lens to ensure high-quality, error-free, data-driven advice

Provide thought leadership on tactical application of capacity and forecasting results, including employee schedules, metrics, routing, skilling and queue management

Experience with workforce management software (Verint, Calabrio etc.)

Provide mentoring and guidance to workforce management team members

Collaborate with finance, sales, customer success, and operations teams

You have strong Microsoft Excel, or Google Sheets skills

3+ Years of Capacity Planning and Forecasting experience