Soho House Toronto - Club Receptionist

Who We Are…
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
The vibe…
At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it's a private members' club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it's our people who make that happen.
The team…
We are the friendly faces that welcome members and guests to work out, relax, dine in or stay over. Our team is passionate about hospitality and brings a deep understanding of the local neighborhood to provide suggestions and act as a master concierge. Ability to answer and manage high volume phone lines, book rooms (where applicable) delegate out inquiries and respond to incoming request through well articulate and professional written or verbal communication.
The role…
At Soho House a Club Receptionist, is responsible for welcoming, directing or signing in all members and guests to the property. As a Club Receptionist, you will wear many hats and oversee the diverse portfolio of your local properties; reception desk and handle basic computer duties, host in the Restaurant and Rooftop, as well as performing Guest List responsibilities.
A successful and experienced, Club Receptionist is responsible for being knowledgeable on all aspects of the property, neighborhood and fostering the "home away from home" feeling. We hope that you're a people person with excellent professional phone etiquette and a flair for making members and guests feel welcome!
Main Duties

• Build relationships with members and guests and communicate and red flags and positive feedback to management.
• Influence a fun and positive atmosphere by being approachable and professional.
• Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
• Performs other duties as required.
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
• Maintains the Health & Safety standards as per the Occupational Health & Safety Act (OHSA), Canada
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
• Ensure every member is welcomed by name and guest is welcomed with open arms and in a hospitable manner.
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
• Assist guests by checking/ retrieving their coats and/or items they left.

Required Skills/Qualifications

• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Flexible schedule and ability to work nights, weekends and holiday's (as needed)
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
• Strong communication skills and ability to understand and follow written and verbal instructions
• OpenTable, Salesforce and Opera experience is a plus not a must
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Minimum of 2+ years' experience in a similar role.

Physical Requirements

• Occasionally kneel, bend, crouch and climb as required.
• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to move, pull, carry, or lift at least 20 pounds.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to work on your feet for at least 8 hours.

Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Health Care + RRSP: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.

Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.