Learning Manager, New Ways Of Working

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

The opportunity

Managing enterprise-wide learning for all new and existing skills covered under the New Ways of Working pilar, i.e., Agile, Human Centered Design, Artificial Intelligence, Data Analytics and Customer Centricity and NPS, the Learning Manager for New Ways of Working partners with the Global centers of excellence to determine best in class learning solutions to build for a global workforce. The role manages the end-to-end execution and alignment of the curriculum to the overall organizational and learning strategy. You will be accountable for driving the continuous learning culture by ensuring the adoption and application of these skills at various proficiency levels and roles at an enterprise level. The upskilling of these skills is critical to meet our organization’s strategies and bold ambition and is also vital in cultivating an impactful culture. You will partner with the business, meet key metrics and KPIs, and provide thought leadership to ensure high adoption/application of the AIAA skills organizationally.

Responsibilities

• Formulate and strategize the NWoW curriculum design across proficiency levels and related deployment in partnership with the COE leads to drive business growth, optimize efficiencies, future-proof the organization while managing all related administrative tasks.
• Work with Learning Operations to ensure seamless deployment of the NWoW curriculum
• Partner with other learning leads to ensure comprehensive learning curriculum to drive optimum employee experience
• Partner with Segment HR Partners and key business leaders to ensure championship of the NWoW curriculum and deployment at each segment level
• Be a strategic partner and trusted advisor to the COE leads
• Meet learning related KPIs for NWoW training and ensure regular data centered reporting to executive sponsors and the Global Learning council.
• Work with the COE Leads to ensure mapping of the curriculum at various proficiency levels and related curation in our Learning digital platform.
• Ensure a robust communication plan to improve sign-ups and adoption of the various learning programs enabling a continuous learning culture
• Lead the related learning budget for enterprise level skills training

What We Are Looking For

• A leader to formulate and strategize the NWoW curriculum design across proficiency levels and related deployment in partnership with the COE leads to drive business growth, optimize efficiencies, future-proof the organization while leading all related administrative tasks.
• A strategic partner and trusted advisor to the COE leads
• A partner to Segment HR Partners and key business leaders to ensure championship of the NWoW curriculum and deployment at each segment level
• Solid communication skills who will ensure a robust communication plan to improve sign-ups and adoption of the various learning programs enabling a continuous learning culture
• Someone who will collaborate with the COE Leads to ensure mapping of the curriculum at various proficiency levels and related curation in our Learning digital platform.

What can we offer you?

• A focus on growing your career path with us.
• Professional development and leadership opportunities.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• Flexible work policies and strong work-life balance.
• A competitive salary and benefits packages.

Our commitment to you

• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
• Continuous innovation We invite you to help redefine the future of financial services.
• Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.
• Values-first culture We lead with our Values every day and bring them to life together.
• Boundless opportunity We create opportunities to learn and grow at every stage of your career.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock And Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$82,500.00 CAD - $148,500.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.