Senior Business Analyst, Service Now

At Kinaxis, who we are is grounded in our common belief that people matter. Each one of us plays an important part in accomplishing our work, building our culture and making a global impact.

Every day, we’re empowered to work together to help our customers make fast, confident planning decisions. This is how we create a better planet – for each other, for our customers and for generations to come. Our cloud-based platform RapidResponse ensures that the products we need – everything from medicine and cars, to day-to-day items like toothpaste – make it to market and into our hands when we need them with minimal ecological footprint.

We make the world better, and you can too.

Senior Business Analyst, ServiceNow

Job location: This is a remote position, unless you are based in Ottawa, where we work in a hybrid model with the expectation to work in the office with a minimum of 3 days a week.

About The Team

The Senior Business Analyst – ServiceNow will own the success of our ServiceNow platform as a member of our IT Application Excellence team within Corporate IT. You will be an evangelist for ServiceNow throughout the company, and ensure the platform is robust, healthy, current, and fulfilling the needs of the business. Your immediate objective will be to support the ongoing effort to reduce our technical debt and backlog on Agile framework.

The portfolio team you will join is responsible for designing, configuring, building, and supporting solutions on various applications and platforms including ServiceNow, Atlassian,
Kantata, Miro and Aha!. Your potential familiarity or experience supporting these platforms would complement this team.
What you will do

• Be the ServiceNow guru at Kinaxis, understand and interpret new features and functions in forthcoming ServiceNow releases and continually broaden your ServiceNow knowledge and skillset to ensure we take full advantage of the ServiceNow platform.
• Provide business analysis, implementation, integration, configuration, and testing excellence in support of the ServiceNow platform.
• Lead new application implementation projects, including project coordination, data migration, user training, ITIL process implementation go-live and post-go-live support.
• Work with this collaborative team to manage the backlog of ServiceNow improvement opportunities (features, enhancements, fixes etc.) using an Agile approach, delivering a regular sprint release cycle.
• Lead collaborative teams of business users and stakeholders, subject matter experts, business analysts, and developers to drive value from our investment in the ServiceNow platform.
• Lead the implementation and support of ServiceNow modules, upgrades, enhancements, fixes, and features in collaboration with business SMEs, Solution Architects, Business Analysts and Developers.

What we are looking for

• Experience leading ServiceNow implementations & integrations, optimizing workflows, notifications, mobile app, virtual agent, performance analytics, CMDB, asset management and regular upgrades highly desired.
• 4-5 years of functional/professional experience in the below ServiceNow Modules, this includes business analysis, project management, testing and/or application support, with a minimum of 2+ years ServiceNow experience.
• Ability to translate high-level business requirements into functional and system requirements.
• Expertise with Software Development Lifecycle (SDLC) & agile practices.
• Comprehensive knowledge of cloud technologies, object-oriented, and web-based systems, applications, environments, and relevant tools/technology.
• Critical thinker with strong analytical skills.
• Excellent communication and interpersonal skills with the proven ability to influence and lead a diverse group in technology implementations.
• Ability to work respecting international time zones.
• Solid ServiceNow knowledge with demonstrated experience in the following modules:
• Demonstrated ability to identify and evaluate several alternative solutions to meet business needs.
• ServiceNow Administrator Certification, ServiceNow Implementation Specialist, or ServiceNow Certified System Administrator Certification preferred. ITIL Certification a plus.

What we have to offer

• Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
• Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
• Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.
• Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com/ .
Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected] . This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.