Service Now Technical Project Manager Jobs

Data-driven decision making, dashboarding, and performance management of technical solutions

Bachelor’s degree in computer science, engineering, business, finance or a related area of study or significant experience in a similar role.

Business analysis, project management, and software development lifecycle (SDLC)

Business analysis: working with end users to document their business requirements and translate those into functional requirements and system design

Creating an environment of knowledge sharing and ongoing learning

10-15 years’ experience in application development and/or systems administration

5+ years’ experience as Business Analyst in ServiceNow environment

Experience on ServiceNow ITSM, CSM, ITOM, SPM

Technical knowledge on ServiceNow to interact with the development and QA team

Self-starter, sense of urgency. Able to work with ambiguity.

Participating in ServiceNow upgrade and release management activities.

Implementation of Change Management processes, procedures, CAB and Critical.

Strong understanding of ITSM processes, including Request Management, Change Management, Configuration Management, Incident Management and Problem Management.

Experience in requirements gathering and process design and including form layout, fields, and workflows.

Experience facilitating requirements gathering sessions.

Gathering and analyzing business requirements for ServiceNow implementations.

Solid ServiceNow knowledge with demonstrated experience in the following modules:

ServiceNow Administrator Certification, ServiceNow Implementation Specialist, or ServiceNow Certified System Administrator Certification preferred. ITIL Certification a plus.

Ability to translate high-level business requirements into functional and system requirements.

Comprehensive knowledge of cloud technologies, object-oriented, and web-based systems, applications, environments, and relevant tools/technology.

Excellent communication and interpersonal skills with the proven ability to influence and lead a diverse group in technology implementations.

Critical thinker with strong analytical skills.

Proven experience as a Business Analyst, preferably in ServiceNow or IT Service Management (ITSM) domains.

Strong understanding of IT service management processes, workflows, and best practices.

Strong documentation skills with the ability to create clear and concise business and functional requirements.

Gather and analyze business requirements from stakeholders, including process owners, subject matter experts, and end-users.

Document detailed business and functional requirements, including process flows, use cases, and user stories.

Identify gaps and propose enhancements to existing processes to improve efficiency, automation, and user experience.

3 years experience in project management;

Escalate customer complaints to problem resolution and critical incident management;

Act as responsible for the management of maintenance services;

Organizational skills and ability to manage critical deadlines;

Manage service projects from initial service request through project closure;

Manage customer expectations as well as communication throughout the service project process;

Demonstrated experience in management of project scope, cost, financial analysis, schedules and vendors/subcontractors.

From rapid response, performance improvement to operational efficiency and life-cycle management, customer service is one of our fastest-growing areas.

Project Management PMP designation is an asset.

At minimum of five (5) years of experience managing industrial control systems and electrical apparatus projects.

Experience in industrial and/or utilities markets is required.

Knowledge of distributed control systems (DCS), Paper QCS Systems.

6+ years of experience in IT industry.

4-5 years of experience in ServiceNow.

4-5 years of experience in production support.

2-3 Years of experience in agile and ITIL methodology and related platforms

ServiceNow CMDB and discovery knowledge in ServiceNow.

Strong analytical skills to solve production issues.

5 years of people and client management experience in a consultative environment

Analyze and document business requirements related to Configuration Management Database (CMDB) processes, data, and integrations.

Knowledge of Cloud infrastructure, ITIL principles and IT asset management concepts is a plus.

Enabling Change Management to use Impact Analysis

5 years of Service Now experience in the areas of Service Now CMDB

Service Now Product Owner certification is strongly desired

- 5 years+ technical project management experience within an embedded environment

- Experience with C/C++ does not need to write code but understand/ be able to read it

- Experience with end-to-end delivery of embedded projects and working in SDLC (software development life cycle)

- Experience working in agile environment

- Previous automotive experience or Blackberry QNX

- Comfortable with sprint planning, user stories and retrospectives