Business Analyst With Service Now Jobs

Data-driven decision making, dashboarding, and performance management of technical solutions

Bachelor’s degree in computer science, engineering, business, finance or a related area of study or significant experience in a similar role.

Business analysis, project management, and software development lifecycle (SDLC)

Business analysis: working with end users to document their business requirements and translate those into functional requirements and system design

Creating an environment of knowledge sharing and ongoing learning

10-15 years’ experience in application development and/or systems administration

5+ years’ experience as Business Analyst in ServiceNow environment

Experience on ServiceNow ITSM, CSM, ITOM, SPM

Technical knowledge on ServiceNow to interact with the development and QA team

Self-starter, sense of urgency. Able to work with ambiguity.

Bachelor’s / Master's degree in Management Information Systems, Computer Science or Business Administration/Finance

Knowledge of Software Development Lifecycle and prior experience in requirements gathering and testing, Software Documentation

Strong FX business knowledge and familiarity with FX Products and Derivatives, Processes, Workflows.

Experience working in a fast paced environment interacting directly with Front, Middle and Back Office groups

Experience with Quality Assurance Testing, SQL programming queries, prior coding experience etc.

Excellent communication skills and proven expertise leading and facilitating workshops and meetings

Participating in ServiceNow upgrade and release management activities.

Implementation of Change Management processes, procedures, CAB and Critical.

Strong understanding of ITSM processes, including Request Management, Change Management, Configuration Management, Incident Management and Problem Management.

Experience in requirements gathering and process design and including form layout, fields, and workflows.

Experience facilitating requirements gathering sessions.

Gathering and analyzing business requirements for ServiceNow implementations.

Solid ServiceNow knowledge with demonstrated experience in the following modules:

ServiceNow Administrator Certification, ServiceNow Implementation Specialist, or ServiceNow Certified System Administrator Certification preferred. ITIL Certification a plus.

Ability to translate high-level business requirements into functional and system requirements.

Comprehensive knowledge of cloud technologies, object-oriented, and web-based systems, applications, environments, and relevant tools/technology.

Excellent communication and interpersonal skills with the proven ability to influence and lead a diverse group in technology implementations.

Critical thinker with strong analytical skills.

Proven experience as a Business Analyst, preferably in ServiceNow or IT Service Management (ITSM) domains.

Strong understanding of IT service management processes, workflows, and best practices.

Strong documentation skills with the ability to create clear and concise business and functional requirements.

Gather and analyze business requirements from stakeholders, including process owners, subject matter experts, and end-users.

Document detailed business and functional requirements, including process flows, use cases, and user stories.

Identify gaps and propose enhancements to existing processes to improve efficiency, automation, and user experience.

Strong understanding of investment management processes

Effective communication and multitasking abilities

Need BA with Charles River experience

Gather and analyze business requirements

Translate requirements into system specifications

10+ years of BSA experience, specializing in Charles River

6+ years of experience in IT industry.

4-5 years of experience in ServiceNow.

4-5 years of experience in production support.

2-3 Years of experience in agile and ITIL methodology and related platforms

ServiceNow CMDB and discovery knowledge in ServiceNow.

Strong analytical skills to solve production issues.

FPML skill set is mandatory.

Business Analyst with FPML & FIX

Downtown Toronto, ON (2 days onsite in a week)

Mandatory – BA/BSA who has worked with FpML and FIX message standards of Financial Products

250 Yonge Street, Suite #2201, Unit #10, Toronto, ON, M5B 2L7, Canada