Mid-Market Account Executive, Canada - Slack

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Job Category

Sales

Job Details

About Slack

Slack is more than just a tech company. We are on a mission to make your working life simpler, more pleasant and more productive. We believe that culture is the compass to success and so our Slack Values are woven into the fabric of all we do. We seek outstanding talent eager to do the best work of their life while supporting others in doing the same.

About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three ground-breaking ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new coordinated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” seven years in a row and #1 on the FORTUNE ‘100 Best Companies to Work For®’ List. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Role Description

As an established Account Executive, you know how to navigate through organizations. You’re knowledgeable about your clients’ specific challenges and business objectives. You understand how to align your software offering to build a custom solution that your clients can’t live without. You understand what it means to sell a value based solution to and engage with C-suite Executives. You've made extensive contributions to your product roadmap by collecting customer feedback and requests and delivering those to internal teams. Your storytelling skills are unmatched so presenting to business line owners across multiple departments won’t be a problem for you. You excel in dynamic environments so shifting gears at a moment's notice and providing excellent customer service is what you consistently deliver.

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we seek to be smart, humble, hardworking and, above all, collaborative.

Your Impact

Success will be measured by overall performance in bringing in net new clients and expanding existing accounts, all while delivering an exceptional customer experience.

• Educate customers on the value of Slack in a thoughtful way
• Drive revenue and lead the full cycle sales process including prospecting new leads, navigating the C-suite and business line owners, negotiating contracts, and closing new and renewal business with Tech customers
• Provide recommendations based on a customers’ business needs and usage patterns
• Collaborate with different members of the Sales team (Solutions Engineers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers
• Balance inbound customer communication and prioritize/call out issues appropriately including: billing, legal, security, and technical inquiries
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including Product

Your Experience

• You've engaged multiple partners throughout the sales cycle including Legal, IT, Security, Finance, and Procurement
• You have 2+ years of full cycle SaaS closing experience
• You've built global engagement across multiple lines of business and broadened product support within an organization
• Ability to collaborate across multiple teams to get things done
• Solid business insight around forecasting
• You are an adept storyteller, effectively developing relationships with senior managers and the C-suite. Even better if you can do it in French!
• Track record of success
• You have experience (and should enjoy!) collaborating with internal sales teams like Solutions Engineers and Custom Success Managers
• Solid career longevity, companies
• Understands what an account plan/mutual close plan and how it leads to success
• You've sold SaaS software that can be used across multiple departments (preferably company-wide) and across every industry
• Ability to navigate larger, more complex deal cycles

Across all sales teams, we are looking for the following attributes:

• Engaging Communicator
• Collaborative Team Seller
• Grit
• Strategic customer influence
• Inclusion
• Humble / Learner
• Problem Solver

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

Come do the best work of your life here at Slack!

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.

More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/