Manager Quality Operations Jobs

Overview
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.
The Company:
OSL (Outsourced Sales Leadership) was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition.
About the role:
We are seeking a passionate, driven Manager, Quality Operations to lead our organization’s continued pursuit of excellence for of our client Bell Canada as one of their preferred partners OSL Direct, a Bell Authorized Agent. The successful candidate will be accountable for maintaining and improving our team’s Quality Metrics, driving accountability, ethical practices, trust, and consumer satisfaction. Reporting to the Director of Client Services Operations, we are looking for someone with good analytical skills and be able to communicate and present important issues at all levels of management and to our senior leadership team as well as very good problem-solving aptitudes.
If you’re ready to bring game-changing ideas to life and join an organization that values work culture and professional growth, we want you on the OSL team.
What you’ll do:

• Ensuring project deadlines met and deliverables executed flawlessly.
• Various other duties and projects as required
• Develop strategy and manage the successful execution of all Quality focused programs and ensure achievement of Quality Targets
• Work closely, day to day, with our client Marketing and Operations teams to establish and manage the regional/national scorecards
• Define Performance management metrics (Quality PPM) & Incentive ideation to support Quality KPIs
• Develop and provide daily, weekly, monthly performance reporting to internal & external stakeholders
• Drive National Performance Management (PPM) strategy across all verticals & applications (IntelliHR, Axonify, Quality Reports)
• Partner with Bell Quality and Corporate Security teams and proactively address and mitigate Quality risks
• Collaborate and strategize with OSL Sales & Ops Directors to plan execution, target setting, performance management to drive sales integrity
• Define Quality KPI’s to ensure our sales team maintain a high level of moral and ethical behavior while marketing our client’s products and services door to door
• Working closely with cross-functional teams to ensure successful execution of all programs

To be successful and join our team:

• Confidence to present and address challenging questions from clients
• Ability to work in a cross functional team at the divisional and corporate level
• Advanced applied knowledge of Microsoft Office applications
• Strong planning and organizational skills, with the ability to anticipate problems and opportunities, and develop effective solutions
• Able to develop strong business and personal relationships with Bell Canada’s Sr. leadership team
• Proven time management skills in a fast-paced environment
• Exhibit excellent decision-making, analytical, and problem-solving skills
• Customer service-oriented, teamwork and collaboration, adaptability, and Initiative
• Excellent interpersonal skills, critical thinker, and people development skills
• Inspirational and creative sales leader that possesses demonstrated experience driving aggressive results with an eye for continuous improvement
• Post-secondary degree in Business, Marketing, or a related field

What we offer:

• A supportive workplace culture and work environment
• Vacation plus additional flex days
• Training and development opportunities to grow your career
• Employee development programs
• Named one of Canada’s Best Managed Companies
• Competitive base salary +bonus
• Comprehensive health, dental and life benefits
• RRSP matching program

If this sounds like you and you are excited to be a member of our team, please apply now.
We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.