Operations Manager Jobs

Position: Third Party Operations Manager

Location: Richmond Hill, Ontario

About Compugen

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

Overview

Reporting to the Vice President of Operations, the Operations Manager is the key point of contact for Sales and Operations departments with respect to all third-party facility transactions and inventory management.

This role requires an innovative approach to understanding and managing our vendor partners, ensuring customer SLA’s are met while leveraging system tools and optimizing business processes. This role is a senior role within the operations team with a focus on managing the Third Parties Facilities via KPIs and customer SLAs.

 

Responsibilities

• Understand and manage supplier and manufacturer programs, promotions, pricing structures, ordering requirements, inventory levels and communicate changes that impact business processes.
• Evaluate and make change recommendations for Freight and Logistics partners based on established KPIs.
• Coordinate and communicate with Logistics and Configuration teams to ensure SLAs are being met
• Coordinate with CFI internal departments to minimize any inventory agingand determine resolutions
• Onboard new accounts, coordinating with G4G Team and customer AE to understand requirements and actions related to specific accounts.
• Act as an escalation point for CFI Operations to ensure G4G customer service levels are maintained and data security protocols are being met
• Manage relationships with Third Party Facilities and vendor partners in Canada and US, including QBR performance reviews to ensure SLAs are being met.
• Monitor and manage set Key Performance Indicators (KPI) to assess performance and highlight areas that need improvement, putting actionable plans in place.
• Assist with Bid Opportunities to support maximization of gross profit after factoring in servicing costs and foreign exchange rates where applicable

Qualifications

• Excellent knowledge of inventory management and inventory carrying costs
• Experience in ITAD (IT Asset Disposition) market preferred
• Experience with vendor contacts, product offerings, and Pricing structures: HP, IBM, Lenovo, Dell, etc.
• Strong MS Office skills required with intermediate working knowledge of Excel (Pivots; vlookups, formulas), Data Validation, FTP utilities
• 7+ years of experience in Purchasing/Buying, Supply Chain Management
• 5+ years managing vendor partnerships, conducting performance reviews & QBR
• Experience in Logistics (order processing, warehousing, distribution, transportation, customs) advantageous
• College diploma or undergraduate degree or equivalent work experience is required
• Strong analytical, project management, and organizational skills

What Compugen Offers You:

• Work/life flexibility
• Collaborative supportive team members
• Professional Development Opportunities
• Ability to help our customers realize new possibilities
• A culture where authenticity and diversity is valued
• Remote work/hybrid work options available
• Participation in WIT (Women In Technology) Network
• Opportunity to make a difference in the constantly evolving world of Technology
• Opportunities to give back to our local communities
• Exciting, fast paced challenging work environment

Equity Statement

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.