Operations Manager Jobs

Position Description

Reporting to the Executive Director, the Operations Manager is a collaborative, competent and confident leader who supports staff with the SGBCHC’s day to day operations of programs and services.

Duties and Responsibilities

Oversight:

• Supports development of and participates in Centre special events.
• Collaborates with staff on the development and implementation of the SGBCHC’s yearly Operating plan.
• Supports internal committees (e.g.: Joint Health and Safety Committee, Clinical committee, OSP and Health Promotion committee).
• Collaborates with staff and the Executive Director to plan and implement staff professional development and all staff mandatory training.
• Oversees the development, maintenance, and annual review of policies and procedures, including clinical directives in collaboration with staff and Executive Directive.
• Uses professional judgement and acts in accordance with SGBCHC policies, procedures and standards of practice set forth by regulated colleges and required legislative acts.
• Provides leadership through accreditation.
• Counsels and assists staff with program and client issues.

Services & Program Development and Management

• Ensure staff are updated on professional standards of care, changing legal requirements and federal and provincial policy statements.
• Collaborates with staff to ensure there is adequate program and clinic coverage.
• Collaborates with internal data/admin staff to ensure quality and efficient programs and services are being delivered.
• Collaborates with the Executive Director and the data/admin staff to ensure performance indicators and reporting expectations for funders are being completed.
• Provides support as well as conducting regular performance appraisal of staff.
• Provides leadership support and oversite of the processes with recruitment, retention, orientation, training/development, and dismissal of staff in consultation with the Executive director.
• Ensures systems are in place for planning and evaluation of programs and services.
• Liaises with educational institutions and coordinates student placements (e.g.: nurses, nurse practitioners, medical students, and family medicine residents).
• Engages in building and maintaining a unified, high performing interdisciplinary team.
• Collaborates with staff to plan and delivery all aspects of SGBCHC Programs and Services, (e.g.: Primary Care, Allied Health, Community Programs, Regional Programs).

Financial Management

• Assists Executive Director in planning and developing yearly budget.
• Reviews and approves staff requests for expenditure (e.g.: education, travel expenses).
• Collaborates with the Executive Director with potential budget changes throughout fiscal year of operations.
• Supports accountability for cost effectiveness and expenditure of funds allocated to the program in collaboration with the Executive Director.
• Collaborates with staff to ensure the delivery of programs and services remain within the yearly set and approved budget.

Participates in Community Relations

• Builds, promotes, and maintains strong partnerships with other Community Health Centres, institutions (public health, hospitals), service agencies, and organizations at the local, provincial, and national levels.
• Liaises with other community programs to ensure integrated services are responsive to the needs of the clients and community preventing duplication and achieve health equity to increase access to services
• Participates in committees, projects, research, and in promoting CHCs as a model of Primary Care.
• Identifies community health needs in consultation with clients, community representation, internal and external service providers as directed by the Executive Director.

QUALIFICATIONS

Education:

• Anti-oppression/racism and cultural sensitivity training an asset
• Professional training in leadership and/or human resource management from a recognized College/University
• Undergraduate degree in a health-related field
• Possess and maintain a current registration in good standing with a regulated health profession within Ontario

Knowledge/Experience:

• Excellent interpersonal skills and a collaborative leadership style
• Experience in community outreach and programs
• Knowledge and experience working with marginalized populations
• Previous experience in managerial and program development positions in a primary health care environment would be seen as an asset.
• Current knowledge of Employment Standards and Occupational Health and Safety
• Five (5) years’ experience in leadership/management role, preferably in healthcare.

Skills and Attributes:

• Computer literacy and good understanding of the electronic medical record (EMR)(Practice Solutions).
• Excellent organizational, time management skills and demonstrated ability to be flexible and dependable, with the ability to adapt quickly to the changing needs of the center’s programs and operation.
• Ability to adapt quickly to a changing health care environment.
• Ability to engage with clients, staff and community partners in a virtual environment using appropriate technology supported by SGBCHC.
• Ability to support development of and retain high performing interdisciplinary program and primary health care teams.
• Ability to be flexible with the ability to adapt quickly to the changing needs of the SGBCHC programs and operation with a positive attitude.
• Demonstrated ability to work independently and as a member of a multi-disciplinary health services team demonstrating a positive attitude and commitment to inter professional practice.
• Ability to deal with demanding interpersonal situations and respond with good judgment, compassion and empathy fostering healthy relationships with staff, clients and community partners.
• Maintains a valid Ontario driver’s license and use of own vehicle for CHC business.
• Strong mediation, negotiation, and conflict resolution skills to respond or assist in emergency situations.
• Ability to develop and manage primary health care programs and services and health promotion programs.
• Strong interpersonal skills to work with diverse client groups with varying levels comprehension and language capability, empathy and compassion.
• Commitment to practicing infection and prevention control policies, adhering to pandemic precautions in the workplace when required.
• Commitment to inter-professional practice.
• Strong communication skills in English, both written and verbal with the ability to clearly convey information and ideas through a variety of means.
• Ability to analyze and independently problem solve with strong critical thinking skills using a health equity lens.

HEALTH & SAFETY COMMITMENT

The incumbent shall:

• Report any workplace accommodations.
• Attend health and safety training.
• Not engage in any prank, contest, feat of strength, unnecessary running, or rough and boisterous conduct.
• Use or wear any protective equipment, device or clothing required.
• Comply with the Occupational Health and Safety Act (OHSA), its regulations and all CHC health and safety policies and procedures.
• Not use or operate any equipment (includes motor vehicle if required for work) or work in a way that may endanger themselves or any other worker.
• Report any known workplace hazard and any known violation of the OHSA or regulations to the JOHSC and Executive Director.