It Systems Administrator, Onsite Support

The Company:

Albourne is an investment consultant which was founded in 1994. Albourne advises over 300 investors, including institutional investors, financial intermediaries, and family offices, on over $650 billion alternative investments across the liquidity spectrum. It specializes in Hedge Funds, Private Equity, Private Credit, Real Assets, Real Estate and Dynamic Beta.

Albourne strives to be a sustainable company with three main goals: 1) Aspiring to be a multi-generational firm with broad internal ownership and a Partnership structure; 2) Treating our employees and clients fairly; and 3) Advocating for positive change for its benefit and for the alternative investment industry – best practices have always been a defining part of who we are.

Albourne’s 600+ employees are in 11 offices globally, including London, San Francisco, Connecticut, Munich, Hong Kong, Singapore, Tokyo, Toronto, Nicosia, Bahrain, and Bermuda. Albourne is proud of its flat structure with over 90 Partners, over 75 of whom are either share or option holders.

Job Summary & Purpose:

Albourne Partners (Canada) Limited is looking for a Systems Administrator, Onsite IT Support. The Systems Administrator and Onsite IT Support professional will provide support to company users locally in our Toronto office, while simultaneously providing backup support for our US and global offices. They will also be tasked with working on a variety of IT projects both locally and globally. Since this is an onsite support role, applicants must be comfortable working in-person at our downtown Toronto office.

Accountabilities:

Support end users by:

• Office desk-phones and mobile handsets;
• Microsoft Windows and Microsoft Office Suite applications;
• Document, track, report, and resolve all problems in the ticketing system.
• Configure, deploy, and maintain user workstations and laptops in an acceptable working order.
• Serve as the initial point of contact for the resolution of I.T. requests in a 600+ user environment.
• Local office wired and wireless network connectivity;
• Desktop workstations, laptops and any peripheral equipment used in conjunction said items;
• Troubleshoot any issues encountered in the use of:
• Approved email clients and standard off-the-shelf business applications;
• Proprietary software applications, websites, or other specialized applications.
• Office video conferencing facilities;

Keep Albourne IP and data safe by:

• Promote the secure and responsible use of Albourne IP and data entrusted to Albourne.
• Pro-actively take any measures necessary to maintain the security of Albourne systems and all hosted data.
• Ensure that any breaches or suspected breaches of the end user policy agreement are reported.

I.T. Purchasing:

• Maintain adequate inventory of I.T. equipment, make requests and document orders via tickets and the internal asset inventory system.

Off-Site Events and Travel:

• Travel to Albourne offices for the purpose of regular upkeep, IT emergencies and/or special improvement projects.
• Upon request, act as IT support during company events which may be conducted overseas and consequently require travel.

Office Facilities Maintenance:

• Managing the Access Control System (Adding/Removing Key Fobs and pulling reports on request)
• Inspect and periodically test any UPS equipment.
• Conduct scheduled generator/power tests, portable appliance testing (PAT) and Display Screen Equipment (DSE) workstation assessments.
• Coordinating with the External Providers for any maintenance / troubleshooting etc.
• Communicate with local building management or any local facility supplier upon which local I.T. facilities depend.
• Keep secure, escort visitors, and report any unauthorized access to server rooms.
• Appropriately deal with periodic and unplanned building power maintenance which may need to be carried out outside normal working hours and onsite.
• Maintain all server cabling to an adequate standard and ensure that any vital Internet connections or telephone lines are not put at risk.
• Regularly inspect and aid in the maintenance of Air Conditioning equipment in server rooms.

System Administration:

• Conduct test of systems and backups on a regular basis.
• Pro-actively identify improvement opportunities.
• Support the business continuity plan.
• Carry out ad hoc requests as directed by Head of IT or Head of Systems Administration Group.

Windows Administration:

• Support with M365 Apps- Exchange Online, Teams, SharePoint, OneDrive, etc.
• Create and maintain domain user accounts, permissions in Active Directory.

Desired Qualifications:

• A degree in computer science, information technology, or a related field or equivalent professional experience.
• Comply with terms of Albourne Compliance Manuals and Group Policies.
• Exceptional organizational and time management skills, with the ability to multi-task and set priorities.
• Systems literacy (Microsoft Office, Adobe).
• Ability to travel and attend offsite events upon request.
• Comply with and support ISO 27001 requirements.
• Ability to work in-person at our Toronto office.
• Proven customer service mindset and excellent interpersonal skills.
• Strong interest in computers and technology.

Benefits:

• Bonus scheme.
• Comprehensive group health coverage.
• Education reimbursement.
• Registered retirement savings program.

Albourne Offers:

• A collegial work environment.
• Wellness programs.
• Sponsored charity day events and volunteering opportunities.
• Company social hours, celebrations, and company offsite events.
• Casual dress.
• A work culture that values continuous learning and professional development, sustainability, and diversity, equity, inclusion, and belonging.

Job Type: Full-time, Onsite

Location: Toronto, Canada

Work authorization: Must be eligible to work in Canada

Albourne is an equal opportunity employer and values diversity in its workforce, encouraging applications from all qualified individuals.

Albourne Partners (Canada) Limited (APCA) is in full compliance with the AODA.

APCA will accommodate applicants’ disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If you require a disability-related accommodation in order to participate in the recruitment process, please contact HR.

You need to be legally eligible to work in Canada at the location specified above and, where applicable, must have a valid work or study permit.

Albourne thanks all applicants, but only successful candidates will be contacted.