Housing Services Coordinator 2023-253-Hhs

Employment Type
Full-time, Bargaining Unit (2 vacancies)
Work Hours
35 hours/week
Work Setting
Onsite
Salary
External Rate: G7 - $51,997.08
Internal Rate: G8 - $53,058.24
Application Deadline
June 6th by 11:59 pm
Program Overview – Housing Operations East, Housing & Homelessness Services
The Housing & Homelessness Services Unit’s primary goal is to help street involved people and/or those with low income to find and maintain appropriate housing and work within an eviction prevention model. The philosophy of this work is in keeping with WoodGreen’s commitment to community building and development, anti-discrimination, and harm reduction.
What You Will Do

• Collect rent, establish payment schedules to manage any arrears, and follow up LTB Notices.
• Property Management Responsibilities:
• Monitor and review tenant needs and issues and communicate the information to the Manager.
• Identify and address barriers to tenants maintaining their tenancy.
• Work with building services to ensure units/building facilities are maintained in good repair.
• Housing Administration & Tenant Relations Responsibilities:
• Work from an eviction prevention model to support tenants to maintain housing through regular follow up, case conference meetings, and liaising pertinent supports to tenants.
• Facilitate, support, and encourage engagement of tenants in the ongoing management of their building and participation in tenant community.
• Administrate RGI for all tenants, including annual income reviews and required notifications and/or RGI calculations.
• Assess social recreational needs of tenants.
• Provide remedial support and access to resources and referrals for residents managing situational and/or ongoing inter/intrapersonal concerns.
• Facilitate intake management; background checks, generate leases, and orientation.
• Community Development Programming:
• Work with tenants through issues that impact security of housing.
• Educate tenants about basic and preventative maintenance issues, and their responsibilities in maintaining their apartment as per signed tenancy/occupancy agreement.
• Facilitate tenants’ participation to develop community standards/policies, resolve conflicts, mediate grievances, and develop forums to address issues.
• Work with a team to plan and deliver community programs.
• Conduct assessments and assist tenants in identifying any issues, problem areas, and relevant needs within their housing community and facilitate problem resolution to address issues.
• Act as a service broker, a mediator, and a link with other agencies to support tenants.
• Provide tenants with necessary housing information, including their rights and responsibilities.
• Intervene in crisis/conflict situations and mediate disputes as it pertains to their tenancy.
• Develop Community Building programs to engage residents, encourage social interaction and inclusivity, and to support empowerment and self-sufficiency.

What You Bring to the Team

• Bachelor’s Degree in Social Services, or a related field.
• Experience with group facilitation and an understanding of group dynamics.
• 2+ years of experience in social services with supporting individuals who have history of street involvement and/or individuals with low income.
• Understanding of the Residential Tenancies Act, the Housing Services Act, Ontario Human Rights Code, and Accessibility for Ontarians with Disabilities Act.
• Property management experience including lease administration, rent collection, and unit turnover management.

What Will Set You Apart

• Strong interview, assessment, analytical and problem-solving skills.
• Knowledge of community resources to support low-income individuals, individuals with a history of mental health or addictions, and individuals with a history of trauma.
• Ability to work collaboratively and individually, to multi-task, organize, and prioritize efficiently.
• Knowledge of client centered, feminist, and anti-oppressive frame works.
• Experience in conflict resolution, crisis response, intervention, de-escalation, advocacy, and negotiation skills.
• Knowledge and experience working with women who have experienced violence, addictions, abuse and/or homelessness.
• Knowledge of issues faced by newcomers to Canada.
• Excellent verbal and written communication skills.
• Demonstrate cultural competency with ability to communicate clearly with individuals from diverse ethno-cultural backgrounds and levels of abilities.

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