Manager Of Supportive Housing

Title: Manager of Supportive Housing - Nikao

Reports to: Director of Supportive Services

Posting: #23-19

Department: Supportive Housing

Compensation: $60,000+ commensurate with experience

Schedule: 9:00am – 5:00pm, Sunday to Thursday, (75 Hours bi-weekly)

Posting Closing Date: August 1, 2023 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position’s Primary Objectives:

The Supportive Housing Manager is accountable for the successful and efficient operation of a supportive housing site, including:

• Ensuring policies, procedures and obligations associated with property management are implemented and adhered to; and
• Providing leadership to a dedicated team in the delivery of services and programs to tenants;
• Contributing as a member of the organization’s management team to achieving and advancing the organization’s vision, strategic goals and operational objectives

Key Responsibilities:

• Schedules staff, oversees daily operations, plans, organizes, assigns and reviews the work of Supportive Housing staff to ensure program performance standards and outcomes are met;
• Compiles monthly statistics and other measurement data and submits to senior management;
• Manages tenant selection and identifies property maintenance issues, in close collaboration with the Support Services and the Property Services Teams:
• Oversees new tenant signup procedures and ensures all financial arrangements for prorated rent, security deposits etc., are in place prior to tenancy;
• Consults and collaborates with the organization’s Manager of Human Resources regarding human resources, staffing issues and initiatives including recruitment, on-boarding (probationary period and orientation) and adheres to related policies and procedures;
• Provides current tenancy status information to the Housing Assistant to ensure all databases, tenant unit files and relevant administrative reports are current;
• Supports student practicum and volunteer placements; and
• In collaboration with the Property Services Team, coordinates evidence and documentation to be submitted for hearings at the Residential Tenancy Branch and represents Pacifica Housing in these proceedings as required
• Provides oversight and/or intervenes to resolve daily operational and high profile tenant relations issues;
• As a member of the organization’s management team, the position is accountable for:
• Leads the identification and selection of qualified applicants according to Pacifica Housing’s policies and procedures;
• Maintains statistical records; and
• Ensures staff have up-to-date knowledge of pertinent policies, standards and procedures and adhere to same; takes immediate action to correct non-compliance, including safety protocols such as fire alarms and situations requiring emergency response; and completes and submits appropriate reports;
• Leads a dedicated team by providing clear and consistent direction and promoting the team’s success through orientation, mentoring and guidance, and performance management:
• Manages stakeholder and community relations in close consultation with senior management:
• Identifies and develops opportunities to engage the local community and to promote the goals and objectives of Pacifica Housing; and
• Implements, in close consultation with the Senior Manager of Supportive Services, the organization’s performance management program to enhance retention and support succession planning through rewards and recognition, career advancement and learning and development strategies and initiatives;
• Identifies opportunities for fundraising campaigns and participates or leads special events/workshops etc., in the local community
• Monitors program outcomes by overseeing or conducting program evaluations according to established guidelines and schedules;
• Manages the successful implementation, daily operations and on-going evaluation of the Supportive Housing program:
• Contributes relevant content to the creation of communication materials, such as media releases, and responses to donors and funders;
• Inspires and engages team members through positive leadership style and demonstrated behaviours to promote a culture of trust, collaboration and transparency;
• Manages local stakeholder relations with community partners, funders, the general public, government and other stakeholders;
• Ensures compliance with the terms and conditions of program grants;
• Meeting regularly and collaborating with management colleagues to create solutions that advance the successful, efficient and effective delivery of programs;
• Participating in strategic planning and decision-making related to policy development, staffing and human resource management, budget processes/issues and fund development/management;
• Works closely and collaboratively with the Property Services staff on tenant issues such as sanitary and safety standards and develops, coordinates and maintains emergency and security programs for tenants; and
• Directs staff in the creation and maintenance of tenant programs that encourage and support personal growth and help tenants develop life skills;
• Works closely with the Finance team regarding payroll and benefit issues for staff.
• Develops mutually respectful relationships with representatives from BC Housing, Ministry of Social Development, Island Health and other community agencies in the areas of tenant advocacy, support services, diversity and non-profit housing criteria;
• Other responsibilities include rotating on call (weekend and overnights) duties with other Managers
• Ensures tenant records, daily activity reports and all other documentation pertaining to residents are up-to-date and maintained in a system that supports ease of information sharing within the Supportive Housing team, while protecting tenant privacy.
• Raising issues for senior management’s attention that may have a broad implication such as critical incidents, community/stakeholder relations and operational issues; and
• In collaboration with the Housing Support Teams and Pacifica Housing’s Property Services, coordinates move-in and move-out procedures;
• Responds pro-actively to employee relations issues and seeks support from the Senior Manager of Supportive Services and from the management team as necessary to ensure positive outcomes;
• Prepares and submits regular financial management reporting including forecasting and reconciliation;
• Providing recommendations and input regarding performance measurement and operational indicators, program changes, funding strategies and other issues that advance the organization’s vision and goals

Requirements

Qualifications (minimum Education and Experience requirements):

Note: An equivalent combination of education and experience may be considered.

Education:

• Naloxone administration training is required.
• Bachelor’s Degree in Social Work or a related human/social service field
• Current Basic First Aid Certificate

Experience:

• A minimum of 5 years recent experience including at least one year supervisory experience in the non-profit housing or a related social service field
• Demonstrated experience working successfully with populations impacted by homelessness, addictions, mental health issues and/or other barriers to stable housing

Knowledge, Skills and Abilities:

• Knowledge of local community resources
• Ability to communicate effectively both verbally and in writing with clients, staff and community professionals
• Knowledge of the psychosocial rehabilitation model
• Knowledge of harm reduction and ‘Housing First’ theory and practice
• Demonstrated ability to work with individuals who have multiple barriers to stable housing
• Proficient in MS Office programs including Word, Outlook and Excel
• Demonstrated conflict management/crisis prevention skills
• Working knowledge of the Residential Tenancy Act
• Demonstrated ability to work independently and be part of an integrated community team
• Demonstrated knowledge of the impacts of addiction, mental health, homelessness and poverty

Additional Criteria for Role:

• Must be available to be on call in off hours for emergency call out
• Must have valid driver’s licence and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance
• Completion of a Criminal Record Check is required before employment commences
• Periodic travel to Victoria will be required for managers operating outside of Victoria

Benefits

• Wellness time for permanent staff working 20+ hours per week.
• Organization and individual training opportunities
• Excellent benefits package for permanent staff working 20+ hours per week (includes extended health and dental, life insurance, and more)
• Minimum six (6) percent vacation accrual rate for all permanent staff
• Competitive salary from a Certified Living Wage Employer
• Employee assistance program
• A mission driven and meaningful working environment
• Competitive employer RRSP contributions for permanent staff working 20+ hours per week
• Dog friendly offices
• Career development and internal advancement opportunities
• Social committee that includes robust team building and staff social events

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.