Manager, Supportive Housing Programs (2023-255-Cc)

Employment Type
Full Time, Non-Bargaining Unit
Work Hours
35 hours/week
Work Setting
Onsite – Limited Work from Home Opportunities
Application Deadline
May 24th, 2023 by 11:59 pm
Program Overview – First Steps to Home (SH), Community Care
First Step to Home (FSTH) is a transitional support program with housing for men 55 years and up who have been housing insecure or street involved, experiencing mental health and/or addictions issues, and geriatric challenges. First Step to Home provides transitional housing in furnished bachelor units as part of program participation. The First Step to Home team is comprised of health care professionals who work collaboratively, within a harm reduction and recovery-based framework to support participants to gain skills needed to make a successful transition to a more stable, healthier and independent lifestyle.
What You Will Do

• Manages operational responsibilities and oversight of programs, services, and initiatives associated within three transitional & supportive housing buildings.
• Develop, oversee and implement an intake and assessment process to confirm eligibility and fit for the program model, and to effectively transition the individual into successful tenancy.
• Participates in the on-call rotation for Supportive Housing Programs, as scheduled.
• Participates in regular supervisory sessions with the Director.
• Develop common strategies with the Housing Unit to address tenancy and building issues as they arise and work to resolve tenancy/safety issues related to hoarding, fire safety, trespassing and pest control, arrears, inspections, notices and work orders.
• Develop and implement data tracking systems and tools, including Roxy-Pirouette manages budget in collaboration with the Director in conjunction with other teams, to be able to effectively manage budgets and meet organizational and funder reporting requirements.
• Organize and facilitate community meetings and meetings between the City of Toronto, Funders and relevant staff at WoodGreen Community Care and Housing units.
• Direct and support staff through individual and team meetings regarding program issues, team building, and crises incidents.
• Liaises with WoodGreen Housing and Building Services to ensure effective property management at the four programs.
• Work with legal services to prepare tribunal documents; attend hearings and mediation.
• Ensure the effective utilization, training, and support of volunteers and students through various programming activities.
• Carries out additional management and other duties as identified from time to time by the Director.
• Ensures that the equity objectives and community development policies of the organization are achieved within the programs.
• Provide direction, ongoing orientation, coaching, training and supervision to all staff and Program Supervisors and conducts annual performance appraisals.
• Ongoing promotion/awareness building of the programs and their services to the community.
• Strive for low vacancy rates: anticipate turnovers and develop appropriate alternatives to eviction.
• Work with staff to ensure development and execution of Coordinated Care Plans for clients of all four programs.
• Report risk, safety, security and liability concerns in a timely manner to the Director and assist to improve and implement safety solutions.
• Prepare and monitor program financial information and budgets, statistical reports, program reports and submissions.
• Develops and implements effective evaluation strategy and program/operational protocols in collaboration with the Director.
• Recruit staff, assist in personnel functions within the programs and ensure staff development.
• Develop, oversee and implement program initiatives, such as food access, peer involvement, and social and recreational and life skills programming.
• Build and maintain internal and external partnerships, collaborative activities and participate in internal/external committees or networks in relevant sectors.
• Engages in training and education to upgrade skills as directed by WoodGreen to fulfill the responsibilities of the position.

What You Bring to the Team

• Knowledge of RTA and occupancy agreements and property management.
• Master’s degree or Bachelor’s degree and equivalent experience.
• Experience supervising staff, preferably in a unionized environment.
• 5+ years’ experience developing and implementing programs working with homeless and vulnerably housed individuals, older adults and seniors.
• Effective September 7, 2021, all newly hired employees will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e. Medical exemption).

What Will Set You Apart

• Excellent writing and editing skills
• Ability to challenge organizations, staff and tenant communities in a positive and creative way.
• Ability to exercise excellent judgment, flexibility, creativity, and sensitivity to changing situations and needs.
• Sound financial and budget management skills.
• Excellent multi-tasking and time management skills.
• Strong computer proficiency.
• Group facilitation and policy development skills.
• Strong conflict resolution, negotiation, and crisis prevention/intervention skills.
• Proven ability to develop and implement program initiatives and partnerships.
• Excellent interpersonal and communication skills, which promote effective working relationships amongst program staff, external agencies, program participants and tenants.
• Proven ability to develop effective services for individuals and communities facing these challenges.
• Thorough understanding homelessness, poverty, mental health, and substance use.

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