Apprentice, Smartlife Technology Programs

Full-Time, Contract
Toronto, ON
CNIB invites you to build a career as unique as you! We are currently searching for an Apprentice, SmartLife Technology Programs! Guided by the direction of the SmartLife Head Coach Team and working from a primary base of a CNIB SmartLife Centre, the Apprentice, SmartLife Technology Programs, will work with both local and central SmartLife personnel. The Apprentice, SmartLife Technology Programs, will play a key role in changing the lives of Canadians who are blind or partially sighted by improving independence at home, work, and play. The Apprentice will provide assistance in empowering blind, partially sighted, and deafblind clients in learning about, and how to best use, their assistive technology through; logistical and hands-on support for SmartLife Connecting with Technology programs; program development, delivery and evaluation; client outreach and engagement; maintenance of client management systems; and through research, development and implementation of special projects that support organizational goals. The Apprentice, SmartLife Technology Programs, will also collaborate with other Apprentices across the country. This position requires a superior level of accuracy, confidentiality, sound judgment, and diplomacy.
Your impact at CNIB
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Provide personalized and administrative support for CNIB SmartLife clients and customers through all associated programs, including Connecting with Technology, Phone it Forward, Tech Mate, Technology Subsidy, and Tech Fairs programs
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Assist in the facilitation of in-person and virtual, one on one and group, interactive workshops to inform and instruct blind and partially sighted clients in the use of their iOS, Android, and Windows devices (including built-in accessibility features)
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Assist clients and customers in navigating the SmartLife Centre and e-commerce webstore; recommend technology and devices that meet client needs; and facilitate purchase transactions through the Point of Sale system
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Assist in developing and integrating creative programmatic strategies to engage SmartLife clients and customers, with existing and new SmartLife accessible programs and technologies.
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Assist in informing and educating participants of the current accessible and assistive high-tech solutions through 1:1 and group, in-person, Tech@Home, virtual and digitally recorded demonstrations, and product testing groups.
Who You Are
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Excellent verbal and written communication and interpersonal skills and portrays the appropriate professional image.
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Proven administrative, time management, and organization skills; amenable to changing priorities, deadlines, and procedures.
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Advanced computer skills, with proficiency in; iOS platforms, web applications, and MS Office software including Excel, Word Outlook, and Microsoft Office 365
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Experience and aptitude with accessible and assistive hardware and software
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Experience with Salesforce an asset
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Excellent interpersonal, written, and oral communications skills, customer services oriented.
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Professional attitude, reliable, results oriented, self-directed, and flexible.
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Consistently exhibits a sensitive, mature, and responsible nature, as well as emotional and social professionalism.
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Must be able to work independently and as part of a team.
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Must be able to travel independently.
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Good interpersonal skills and enjoy teaching others, patient, friendly and empathetic.
We Want To Hear From You If You Have
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Relevant training and experience in a related field
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Training specific to the position, including teaching basics, orientation to assistive technology, and training in built-in accessibility features such as Zoom, Narrator, and VoiceOver.
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Personal and/or professional experience relating to blindness and vision loss.
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Legally entitled to work in Canada.
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Legally entitled to work according to the relevant provincial/territorial legislation and regulations.
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Personal or professional experience relating to blindness and sight loss is considered an asset.
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Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.
Work Environment
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This position has a primary base at CNIB SmartLife Centre Toronto along with some remote work opportunity.
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Able to work independently and as part of a team.
Apply now!
If this sounds like the role for you, please send an accessible CV and Cover Letter to [email protected]. Please include in the subject line the title of the position, and which location you are applying to (Winnipeg, Calgary, Montreal, Halifax,
CNIB is committed to creating and fostering an inclusive culture and welcomes applications from diverse candidates, including but not limited to the Black, Indigenous, and People of Colour (BIPOC) community, persons with disabilities, people who are blind or partially sighted, and those who identify as women, gender diverse, and/or 2SLGBTQ+. We strongly encourage applications from applicants with sight loss. Direct lived experience would be a definite asset. If at any stage you require accommodation, please let us know and we will work with you to support your accessibility needs. We're excited to review your application!
Please note: while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.
Closing date: May 19, 2023
About Us
Life is a beautiful, wonderful, complex thing. Life with sight loss should be no different. At CNIB, we're on a mission to change what it means to be blind, and we're not slowing down. We think big, take risks, embrace change, and ask questions. We're inviting you to be part of the conversation.
Our diversity is our strength – we take pride in our inclusive workplace and are committed to recruiting and selecting in a fair, transparent, and accessible way. CNIB welcomes applications from those who have demonstrated a commitment to upholding the values of inclusion, diversity, equity and accessibility (IDEA) to join us in expanding our capacity for inclusion in the broadest sense. To this end, we strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind or partially sighted, and those who identify as women and/or 2SLGBTQ+. We enthusiastically invite applications from applicants with sight loss. Direct lived experience is a definite asset. CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.
Our team's health and wellness are a priority, which is why we offer comprehensive benefits, competitive compensation, and flexible work schedules developed to help you stay healthy.
At CNIB, we are relentlessly passionate about what we do. We are in our second century of smashing societal barriers and stigmas through innovative programs and powerful advocacy. We are a collaborative, empowered team that drives achievement and equality. If that sounds like your cup of tea, let's talk.