Housekeeping Office Coordinator Jobs

Who We Are…

Deerhurst Resort is your host to the true Muskoka experience.

What is important to us…

We CARE.

We have FUN.

We value INTEGRITY.

We believe in TOGETHERNESS.

POSITION: Housekeeping Office Coordinator

DEPARTMENT: Housekeeping

REPORTS TO: Housekeeping Supervisor

STATUS OF POSITION: Full-Time

WAGE: $17 per Hour

JOB HIGHTLIGHTS: Shift work, Office Environment

Why Deerhurst?

Nestled in the heart of Muskoka, Deerhurst Resort can become your new office with a view. Becoming a Host unlocks a world of opportunity to not only grow your hospitality career but yourself as well. On top of the beautiful and relaxing surroundings Deerhurst Hosts enjoy complementary activities such as Golf, Canoeing, Kayaking etc. Discounts on food, clothing and our concessions, such as water skiing, paintball, ATVing. Affordable staff housing is available on site and includes laundry, internet, shuttle service. Join our team and find out why thousands of people visit Deerhurst every year. Apply to Deerhurst today, Muskoka’s preferred place to work and play.

Position Summary

Reporting to the Housekeeping Supervisors, the Housekeeping Office Coordinator will provide administrative support for a variety of functions; including answering and directing internal and external guest calls, assigning housekeeping sections, coordinating laundry, and house person calls.

Duties & Responsibilities

• Utilizes walkie-talkie system to maintain contact with housekeeping colleagues
• Attends to guest complaints ensuring their need is met, dialogue is tracked, and followed-up with a leader
• Provides exceptional and professional service to all guests and hosts
• Logs all radio calls, tracking guest’s requests
• Completes all other duties as assigned
• Receives and effectively directs guest calls for housekeeping items
• Comfortable making decisions and recommendations for effective problem solving
• Follows up on internal and guest calls to ensure requests were resolved

Skills, Abilities & Attributes

• Has exceptional phone manner
• Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
• Has effective communication skills (verbal, listening, writing)
• Guest oriented with a sincere, helpful, caring and friendly personality
• Pays precise attention to detail, order and cleanliness
• Able to take initiative within given guidelines
• Able to evaluate and select among alternative courses of action quickly and accurately
• Able to comfortably work with computers

Education & Experience

• High school diploma an asset
• An intermediate level of competency in all Microsoft office components preferred
• Previous housekeeping experience is an asset

Visa Requirements: Must be eligible to work in Canada

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.