Vehicle Administration Coordinator Jobs

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit www.FiskerInc.com – and enjoy exclusive content across Fisker’s social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.

Role Overview

Fisker is seeking a highly capable Vehicle Administration Coordinator to join our expanding Canadian team. The primary focus of this role is to support the sales and delivery process for Fisker customers and internal stakeholders. The successful candidate will ensure all necessary paperwork and processes related to sales, finance, registration, delivery, and title are completed accurately and in a timely manner, while maintaining a high level of customer satisfaction.

Collaborating closely with the Title Clerk, the coordinator will ensure proper processing of vehicle title and registration paperwork with the relevant agencies in each province. Additionally, the coordinator will verify payment accuracy and completeness of information.

Responsibilities

• Foster and maintain relationships with internal and external stakeholders as necessary.
• Provide operational support for ad-hoc initiatives in collaboration with business partners.
• Perform other assigned duties.
• Serve as the main point of contact for assigned sales territory, addressing day-to-day vehicle administrative needs, and striving for exceptional customer experiences.
• Provide customer updates through the Fisker App regarding order and purchase status.
• Collect and prepare necessary documents and confirmations for vehicle payment.
• Coordinate and support the Fisker purchase process, including financing, titling, and registration requirements, utilizing Fisker's e-signature platform to facilitate seamless delivery.
• Follow up with key stakeholders regarding delivery, registrations, and other vehicle-related information.
• Assist in facilitating and scheduling home delivery of customers' vehicles upon request.
• Coordinate with Sales, Delivery, and Order Operations teams to ensure all required documents for vehicle purchase are complete and accurate prior to delivery.
• Resolve questions and concerns during the customer purchase process when needed.
• Research, maintain, and file to recover state and federal EV incentives on behalf of Fisker as required.
• Monitor vehicle order status and proactively communicate updates and exceptions to key stakeholders.

Basic Qualifications / Knowledge / Experience

• High School Diploma required; bachelor’s degree preferred.
• Minimum 2 years of administrative and/or sales support in a professional office environment.
• Bilingual in English and French Canadian.
• Exceptional organizational and attention to detail abilities.
• Results-oriented mindset with a sense of urgency to drive issues and projects to completion.
• Proficiency in office skills, including personal computer use, Microsoft Office (Word, Excel, Outlook), 10-key, and familiarity with office equipment. ERP experience is a plus.
• Ability to effectively collaborate with multiple departments and work styles, striving to present and share information effectively across teams.
• Ability to multitask in a fast-paced, high-performance team environment.
• Minimum 3 years of customer service experience.
• Strong verbal and written communication skills.
• Data entry and organizational skills.
• Creative and strategic thinker.
• Demonstrated problem-solving and research skills.

Preferred Skills / Experience / Competences

• Teamwork & Collaboration: Facilitates collaboration, engages others, and makes joint decisions to share best practices.
• Displays Global Perspective: Understands the organization's global market position, opportunities, capabilities, and competitive threats, taking cultural and geographic differences into account when making plans and decisions.
• Customer Centricity: Anticipates evolving customer needs and takes appropriate action in a customer-focused manner.
• Decision Making: Makes timely and informed decisions considering facts, goals, constraints, and risks.
• Analytical Thinking: Gathers relevant information, identifies key issues, compares data from different sources, and draws appropriate conclusions for effective solutions.
• Drive for Results: Pursues high performance and takes responsibility for planning, overcoming obstacles, setbacks, and uncertainty.
• Business Acumen: Contributes to the company strategy and aligns own area's priorities with the broader organizational direction.