Administration & Shipping Coordinator- Mississauga, On

Acts as an ambassador for Core Cryolab by providing a positive first impression to telephone callers, visitors and via email.

• The Administration & Shipping Coordinator will ensure all SOP’s, forms and records for the shipping operation are completed and followed.
• Supports the transport of equipment and customer materials between Core Cryolab facilities and deliveries to local customers.
• Ensures that all written correspondence is presented concisely and logically and is completed with proper grammar, punctuation, and spelling.
• Provides input and recommendations for continuous improvement and cost effectiveness.
• Performs shipping activities including but not limited to – logistics research, quote preparation, consents, shipping documentation, communications between all shipping points, monitoring and shipment tracking.
• Answers phone calls, emails, and other inquiries from clients or clinics, quickly accurately, and professionally with personal attention to their needs.
• Reports on major incidents, deviations and non-conformances and provides recommendations for quality improvements.
• Supports administrative activities including but not limited to invoicing, payment processing and A/R tracking.

Responsibilities

• General Office duties as required including greeting clients, answering phones and assisting with general customer inquiries.
• Coordination and Communication with Clinics and Couriers.
• Preparation of Quotes.
• Quality Control Checks.
• Communication with Clients at all stages of the shipping process.
• Sending Technical Information.
• Monitoring and Tracking.
• Maintains office and shipping area in an organized, clean, safe manner.
• Working closely with operations, coordinates shipping process.
• Preparation of Documentation Packages.
• Invoicing and Payment Processing.
• Ensures quality control and record keeping are in accordance with SOP’s. Prepares and maintains paper and computer records relating to all biorepository activities.

Qualifications

• Minimum 3 Years of Experience in Administration and Customer Service required.
• The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Demonstrated analytical, problem-solving and decision-making skills.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Ability to function effectively in a time-sensitive environment in an evolving industry.
• Attendance to Conferences/travel may be required.
• Ability to anticipate issues and manage through to resolution in a proactive manner.
• Experience with Shipping & Logistics is desired.
• Strong communication, impact and influencing skills.
• Experience with Quality Systems is desired.
• Post-Secondary level education (College Diploma or higher) in a relevant discipline from a recognized academic institution.