Head Of Sales / Chief Commercial Officer

Interaxon (Muse) is a consumer and B2B medical neurotechnology company specializing in brain computer interfaces (BCIs) through the production of its research-grade EEG headbands, Muse. The Muse headband uses EEG sensors to monitor brain activity and provide real-time feedback to users about their mental state, including their level of focus, relaxation, and stress. It has been used by researchers, mental health & rehabilitation clinics, universities and sport teams to improve mindfulness, mental health practices, sleep and support neuroscience research and innovation.

Interaxon is known to be the largest EEG datasets in the world, with +1 billion minutes of brain data. Muse has been used in over 200 published clinical research studies, including Mayo Clinic, NASA, Harvard and MIT.Interaxon is headquartered in Toronto, Canada

As Chief Commercial Officer you will lead the sales development and customer experience functions with a focus on driving sales by building direct to customer and partnerships within the B2B healthcare space (i.e. mental health clinics, hospitals, drug development companies and employers). You are results-oriented with a strong background in driving revenue growth in a start-up environment and a passion for healthcare technology. Join us in shaping the future of brain health.

Responsibilities:

• Define and achieve revenue targets within various healthcare channels (ex.mental health clinics, Pharma, Hospitals, research organizations)
• Optimize sales processes, forecasting, pipeline generation, and pricing models. Collaborate with Marketing to create tailored content and campaigns for prospective customers
• Expand customers' lifetime value through upselling, cross-selling, and retention initiatives. Collaborate with Adoption and Customer Experience teams to ensure top-notch customer satisfaction and retention.
• Manage, grow and build a B2B sales team to achieve our revenue targets.
• Implement a robust revenue forecasting process, utilizing data insights and market trends to predict revenue generation and plan resource allocation accordingly
• Scale and nurture a high-performing sales culture, focused on delivering value to our customers. Set aggressive sales targets, optimize performance, and coach and mentor the team to achieve exponential growth
• Ensure a customer-centric approach by unifying cx processes to create a seamless and exceptional customer experience, fostering customer loyalty and retention
• Put in place a lead generation engine and manage customer engagement across the sales channel. The CCO will spend at least 60% of their time to engage directly with customers to close deals

Requirements and Skills:

• Excellent communication and collaboration abilities
• Analytical mindset with proficiency in sales management and analytics tools
• Passion for health technology and positive impact on the healthcare industry
• Exceptional track record of successfully scaling revenue in high-growth companies
• Creative thinker with customer-centric approach
• Demonstrated success in building and leading high-performing sales teams, implementing sales strategies, processes and methodologies, and achieving and exceeding sales targets
• Experience overseeing customer experience functions (ex.Customer Support, Customer Success)
• Experience in a startup environment
• 10-15+ years of executive sales leadership experience, with focus on driving revenue within the B2B healthcare space.
• Bachelor's degree in Business, or related field. MBA or advanced degree is a plus

What we offer:

At Interaxon, we take pride in fostering a performance culture that revolves around innovation, inclusion, and achieving transformative results. We believe in empowering personal growth to not only improve lives but also create positive change in the world. We have a hybrid working environment, a great benefits package and a gym subsidy.

We believe that diversity is an essential part of our workplace culture, and we continue to grow our team through equal opportunity and barrier-free recruitment. Additionally, if you require any accommodations during the selection process, please let us know!