Chief Information Officer, Sun Life International

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
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• In concert with Sun Life overall, HuBS IT, Asia IT and corporate IT/DBTS and its IT mandate the successful candidate will be responsible for Sun Life International and Singapore’s IT Infrastructure and Application Operations, Resource Planning, Architecture, Project delivery, Quality Assurance and Information Security
• The successful candidate will manage key IT assets and partnerships
• As Chief Information Officer, they will have a thorough understanding of business priorities and the strategic delivery structure, ensuring that the squads are well managed and have the requisite skills and that outcome success metrics are identified and managed
• Accountable for the overall strategy; planning and execution of the Information Technology direction and function for Sun Life International and Sun Life Singapore

Responsibilities

• Motivate and lead a high performance management team. Develop and maintain a sound plan of organization. Establishes policies to ensure adequate management development and to provide for capable management
• Implement IT governance structures aligned with regional and enterprise policies, standards and guidelines and ensure adherence in relation to enterprise infrastructure, applications and security.
• Manage the relationship with strategic out-sourcing partners including contract negotiation (with support from Procurement and Legal teams)
• Implement data migration plans and system support required to optimize and automate the business processes, enable the distributors, and offer efficient platform for customer interaction and transactions
• Set and manage an IT budget to ensure the effective delivery of IT services (including operations and projects)
• Maintain and nurture stakeholder relationships within Sun Life International, Singapore and the wider Sun Life organization, ensuring Singapore shares the same IT foundation (unless direction is given otherwise) and taking opportunities to coordinate and leverage mutually beneficial programs and processes. Represent the function at the Country Leadership level and engage in regional and corporate senior IT and Digital management bodies as required
• Assess business IT needs and fully understand the problem to be solved and what solution options are under consideration. Ensure the effective delivery of the IT component of business projects
• Be accountable for the cost-effective solutions and delivery to mandated standards of risk, quality and IT services to the business including Infrastructure, Project Delivery, Security and Risk Management

Technical Skills

• Knowledge of Agile, Design Thinking methodologies and techniques
• Knowledge and experience of business-driven information technology needs, technology delivery and data transformation efforts
• Overall, we are looking for a seasoned executive who has excellent business acumen and directly applicable IT experience. The type of experience sought includes an understanding of: security exposure, how to establish an effective IT organization, designing and adjusting a technology roadmap, and the overall evolution of technology needs and applications for a large public company.
• Functional knowledge of IT governance and risk management disciplines
• Strong background in operational delivery with special consideration given for experience with data centers; infrastructure; change management and problem management
• Understanding of Digital Transformation enablers, including Cloud, Artificial Intelligence, Data & Analytics, and the role IT can play in strategic delivery of business priorities

Other Skills

• Leadership skills in managing different stakeholders at professional and C-Suite level to instill and execute technological advancement to meet business direction and strategic growth
• Crisis Management and Business Process Continuity Skills
• Effective negotiating skills and vendor management skills to deal with outsource providers, vendors, contractors, and others to maximize the synergy to balance cost, quality and efficiency
• Project Management Skills and exceptional prioritization and work planning capabilities
• People Management skills and ability to motivate and coach teams to produce high quality services and deliverables
• Excellent communication and influencing skills to perform well in a matrix environment
• Experience in managing a geographically diverse, hybrid organization

Qualifications

• Ability to network and leverage different centers of excellence and shared service organizations within the larger organization and Asia
• Bachelor's or Master’s Degree in Data Science, Engineering, or a related field or equivalent experience
• Experience implementing technology solutions or integration efforts in a large division/company
• 15+ years of relevant experience of which preference will be granted for experience in a multi-national company
• Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change management
• Experience in life insurance/ financial services business is a strong plus

Reporting lines

• Dual reporting to CIO, Asia (technical direction) and to COO, SLI (business direction)

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential
• Great Place to Work® list for Best Workplaces in Canada – 2022
• A friendly, collaborative and inclusive culture
• Flexible hybrid work model. .
• Named “Best Places to Work” by Glassdoor – 2021 and 2023
• Great Place to Work® Certified in Canada in Financial Services and Insurance – 2023
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.
• A common sense dress code, where you decide how you dress based on your day
• Competitive salary and bonus structure influenced by market range data
• Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
• Canada Award for Excellence for Mental Health at Work - 2021
• Great Place to Work® list for Best Workplaces for #HybridWork – 2022
• Great Place to Work® list for Best Workplaces for Professional Development in Canada – 2022
• Great Place to Work® Certified in Canada for Most Trusted Executive Team - 2023
• Pension, stock and savings programs to help build and enhance your future financial security
• Great Place to Work® Certified in Canada and the US - 2022

Sun Life may consider qualified applicants above the posted salary range, for this particular position.
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
138,100/138 100 - 218,200/218 200
Job Category:
IT - Technology Services
Posting End Date:
28/07/2023