General Manager, Global Technology & Operations (Gto) Canada

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The General Manager, Global Technology & Operations (‘GTO’) Canada oversees our Canadian Wealth, Retail Wealth and Capital Markets business activities including customer implementations, new engagements, in-market product and marketing activities and business unit operations. They will provide strategic direction, leadership and guidance for business activities across all functions from strategy, product, sales, marketing, client services, operations, development, HR and finance. They will be a growth-oriented leader and ensure that sales and revenue growth and profitability (i.e. EBIT) targets are achieved and will build a sustainable and scalable business through organic and inorganic initiatives. They will align the vision and strategy to operational tactics and collaborate cross functionally with enterprise teams and Product Owners to achieve the business goals. The GM will build upon our very successful franchise and collaborate closely within the overall strategic mandates of the organization and Product Owners to expand our book of business.

Key Responsibilities

• Champion GTO Canada solutions and value in the market, together with other BR leaders (eg. Product, Sales) to create visibility and interest in our capabilities.
• Working with Canada Strategy, Product and Customer Transformation teams, identify product solutions and offerings for our market, acting as executive sponsor of key initiatives such as new technology implementations.
• Align business vision and strategy into operational tactics; initiates and presides over business transformation and productivity initiatives in a manner that systematically improves operational execution, and creates organizational capacity and standards across operating units, and that improves Broadridge Canada’s Net Promoter client scores.
• Actively engage with GTO Canada clients to develop deeper and/or new relationships that will expand our engagement and footprint.
• Participate throughout the sales cycle for major new opportunities, leveraging deep industry knowledge of products, clients and operations. Bring market and business experiences to the forefront of the process, communicating Broadridge value in client-specific business case / KPI terminology.
• Proactive, strategic leadership to drive the GTO Canada business unit to achieve and exceed sales, revenue, profitability and business objectives. Collaborate throughout the business in the development of the business’ strategic and financial operating plans.
• Consistently evaluates talent and training, and ensures that the proper tools and resources are provided. Establishes performance planning with clearly defined departmental and individual development plans. Mentors leadership team in creating, managing and reporting on key business metrGTO to drive efficiency gains.

DESIRED OUTCOMES

• Implement a strategic roadmap for growth of the GTO business, ensuring that in-year results are met and/or exceeded and that robust plans are in place for continuous market expansion.
• Embed a “Quality with Velocity” mantra to deliver customer excellence in all areas of our GTO business.
• Create a strong and cohesive management team and collaborate and encourage other teams (of both direct and indirect reports) to grow and be successful.
• Improve Net Promoter Scores by 8 points year over year.
• Grow revenues 2 times over the next 5 years through new customer acquisition, business expansion and targeted M&A activities (as applicable based on Broadridge’s overall corporate strategy).

Experience

The ideal candidate has 10+ years in a management position with full P&L accountability with deep knowledge of and demonstrable experience in Financial Services, Fintech, or technology sectors. They have a proven transformational and entrepreneurial leadership skills and has successfully implemented organizational change to create client value. They will be an excellent communicator, comfortable operating in matrix/ shared services organizations. They are also a seasoned operator who earns respect through the experience they bring and the insights they can offer.

Growth Experience

An executive with a successful track record of growing a business and driving value creation through new customer acquisition, market expansion, product innovation, and select M&A (as applicable). You will understand how to build a robust, scalable operating model that is customer-first in its objectives, driven from efficient internal operations aligned to these objectives. You will ideally have experience in both large, corporate and smaller, more entrepreneurial environments bringing an understanding of how to drive growth in a profitable way.

Transformation Leadership Experience

Leadership of a multi-product portfolio spanning multiple business / market sector verticals and business services, including innovation as well as transformation of existing products and services. Demonstrated ability to translate ‘tech’ and ‘product’ benefits to client-specific business case value in client language.

Operations Experience And Client Focus

Lead business operations and client relationships in a multi-client environment.

Leadership – People and Culture

Demonstrate a ‘can-do’ and proactive attitude to lead within a dynamic and complex market. Ability to collaborate successfully and work well with other senior leaders within the core team and other teams. Be seen as a leader within Broadridge through achieving results, personal commitment and behaviors. Maintain a cohesive and engaged working environment and ensure associates are aware and aligned with the strategic goals of the business.

Critical Leadership Capabilities

Driving Results

• Ensures that resources are planned for implementation activities.
• Possess ownership of the P&L (top line and bottom line) to exceed financial (i.e. sales, revenue and EBIT) and operational goals.
• Works with the Finance team to produce finance schedules (operating plans, forecasts, strategic plans to the specific timeframes).
• Focuses on new business opportunities that enable business development targets to be exceeded.

Strategic Thinking

• Explain specifically how changes in competitors, clients, and market segments affect our business.
• Translate Broadridge roadmaps and customer journey recommendations to clients in business / value driven language.
• Complete press interviews, prepare articles and contribute to other outreach initiatives to increase the corporate profile of GTO Canada.
• Plan 3-5 years ahead to maintain and grow the business.
• Demonstrate strong thought-leadership by representing Broadridge at high-profile events, customer and industry meetings, conferences, presentations and committees as required.
• Create plans that address specific segments or contrasts local market with other locations or segments.
• Translate broad corporate strategies into clear, specific objectives and plans for units and individuals.
• Ensure strategies are executable and are taken from inception to successful client adoption in a well-managed manner with accountability for delivery.

Collaborating and Influencing

• Spend time identifying all stakeholders necessary and meets or connects with all of them to shape a collective consensus.
• Seek opportunities to establish links and relationships that will help others achieve their objectives.
• Serve as the trusted escalation point for the resolution of issues.
• Inspire others and bring teams together to work across time zones and cultures to service clients to meet/ exceed SLAs and critical metrGTO.
• Manage client relationships to maximize client retention and satisfaction across all lines of business and win new business as a result.
• Create a Great Places to Work ethos by attracting, retaining and developing a diverse workforce of highly-engaged associates.

What we offer

• An international Fintech company that is investing in new innovations and technologies.
• Excellent benefits package.
• Since 2015, Broadridge has been named by FORTUNE as one of the 'World's Most Admired Companies.' We were honored to have recently been added to the S&P 500.
• An opportunity to work with colleagues across a wide variety of business, technology, financial, compliance and operational backgrounds enabling you to add new value across the company.
• Strong focus on personal learning and development culture.
• An opportunity to be part of a fast-paced growing company that will help you develop your career and progress through the company.

Experience

Education:

• B. A. or equivalent in Business Administration minimum; MBA an asset.

Yrs. of Experience:

• Minimum 10 years management experience with country wide responsibilities and full P&L accountability in the financial services industry, including several years managing large teams with direct and matrix reporting.

Relevant experience:

• P&L ownership, proven track record of delivering results in a complex regulatory and market environment. Extensive contacts within the Canadian financial industry and Canadian regulators are assets.

Communication Skills:

• Superior communication and change management skills. Demonstrated ability to drive change, motivate and lead teams to successful outcomes.

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.