Global Travel Operations Manager

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Global Travel Operations Manager

Job Summary:

The Global Travel Operations Manager is responsible for the successful delivery of RBC’s global Travel strategy working with internal business partners globally and external travel suppliers.

What will you do?

Relationship Management

• Manage second level escalations on behalf of business travelers and travel suppliers
• Facilitate regional TMC and travel supplier business reviews
• Liaise with Business Unit partners in implementation of policy changes and travel program updates
• Manage relationships with regional Travel Management Companies (TMC) and travel suppliers

Operations Management

• Prepare quarterly business partner review materials
• Ensure a safe, seamless, and cost-effective travel program across all platforms globally to optimize preferred supplier compliance, optimal service selection, usage reduction and substitution
• Monitor business traveler needs and partner with travel suppliers to address. Develop and propose strategies to improve traveler satisfaction
• Manage policy offences and compliance
• Assist with the implementation for transition of selected suppliers and monitors implementation
• Deliver incremental cost savings through sourcing activities and demand management
• Manage TMC service level agreement
• Provide active operational management from end-to-end fulfillment to policy creation/maintenance, supplier management, compliance reporting and traveler support
• Evaluate RFP, lead Hotel RFPs
• Participate in Service Level Agreement development
• Provide sourcing support
• Manage travel policies, global reporting & scorecards

Who you are:

What will help you succeed?

• Strong teamwork and collaboration skills
• Strong relationship management skills
• 5+ years of Travel operations expertise
• Strong oral and written communication skills
• 5+ years of supplier management expertise

Nice to Have

• Experience with Concur Travel
• Knowledge of the RFP process

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Work in an agile, collaborative, progressive, and high-performing team
• Leaders who support your development through coaching and managing opportunities
• Work in a purpose-driven organization
• Ability to make a difference and lasting impact
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• The opportunity to interface with senior level executives from many different parts of the organization
• RBC is committed to an inclusive, equitable and accessible workplace

Job Summary

The Global Travel Operations Manager is responsible for the successful delivery of RBC’s global Travel strategy working with internal business partners globally and external travel suppliers.

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Strategy and Administration

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-07-27

Application Deadline:

2023-08-10

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.