Operations Manager Jobs

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Operations ManagerSalary range £30K-£38KMploy are seeking an operations manager for a bespoke hotel in Winchester. You will have Overall day to day control of hotel operations and provide the highest level of guest service. You will need to achieve this by providing leadership to the team to maximize both top line revenue and bottom line profitability while continually enforcing company policies, directives and all health and safety aspects of the hotel.

• Monitor and maintain operational cost and overhead cost margins to maximize conversion
• Review, train, and maintain empowerment guidelines for service recovery with the team by using feedback from both guests and the team to improve responses
• Direct responsibility for all operational departments’ schedules and reflective payroll cost in line with budget expectations
• Provide guidance and feedback to direct reports regarding the review process for line team members. Identify individual staff learning needs and assist in the formulation of a personal development plan
• Train a proactive approach within the team regarding sales and revenue uplift
• Overall responsibility for training and refreshment training on all statutory requirements i.e. Fire, cosh, manual handling
• Review customer satisfaction and service recovery models to drive increased customer satisfaction
• Conduct regular operational meetings with respective departmental leadership to discuss operational matters including guest feedback, service recovery, operational controls, sales targets and employee relations. Minutes and agenda to be given to GM.
• Carry out routine inspections with assistance as required when necessary for internal reporting
• To be conversant with all hotel H&S policies and train the team on their implementation
• Be available on call to assist in the resolution of urgent problems or emergencies
• Develop, implement and inspect departmental S.O.P.s to ensure delivery of both service, controls and profitability
• Support HOD’s in both their own department and integration of their departments into the overall operation of the hotel

As this is a busy and fast paced environment you must be able to multitask and be flexible regarding hours. Due to location, your own transport would be beneficial.Please contact us on or email your CV to