Education Operations Coordinator Jobs

The Institute of Corporate Directors (“the ICD”) is seeking an Education Operations Coordinator to assist in the delivery of our suite of leading director education courses and events (www.icd.ca/Courses.aspx) by performing administrative tasks, providing exceptional customer service and assisting the Education team as needed.

THE ICD

The Institute of Corporate Directors (ICD) is a not-for-profit, member-based organization representing Canadian directors and boards across Corporate, Crown and Not-for-profit sectors. The ICD is Canada’s largest director community, with 16,500 members and a network of 11 Chapters across the country.

Members of ICD gain insight and foresight on critical issues facing board directors and benefit from best-in-class governance education, including ICD’s partnership with the Rotman School of Management, in delivering the Director Education Program (DEP). The ICD grants the ICD.D designation to eligible directors, which represents a commitment to leadership excellence in the boardroom. Annually, the ICD awards the F.ICD designation to leaders for their exceptional contribution to Canadian Corporate governance.

THE ROLE

The ideal candidate is a self-directed, resourceful, detail-oriented individual who is professional and adept at managing multiple priorities in a role. We are seeking a team player who works well with deadlines and has meticulous organization, time management and communication skills. This position will provide the right individual with an opportunity to work in a dynamic office in the heart of downtown Toronto and to interact with leaders from Canada’s corporate and not-for-profit sectors.

ROLE ACCOUNTABILITIES

• Collaborates with other departments to ensure courses are setup correctly and in time to accept online registration.
• Other course-related duties as assigned.
• Cheerfully & effectively providing assistance to, and information for, participants prior to, throughout, and upon completion of courses.
• Assist Content Managers in the development, revision and finalization of materials as required.
• Provide excellence in customer service, both internally and externally, to exceed expectations.
• Liaise with customers, partners & suppliers and internal stakeholders for seamless course delivery.
• Coordinate tracking & evaluations for all education offerings.
• Act as a virtual on-site planner for courses, as necessary.

QUALIFICATIONS

Education and Technical Minimum Experience Required:

• Superior English-language written and oral communication skills (French language skills would be an asset).
• Familiarity with the Zoom virtual meeting platform.
• Professional appearance and confident approach.
• Persistent, innovative and forward thinking.
• Familiarity with an LMS, particularly Brightspace, considered an asset.
• Demonstrated exceptional performance through time management, problem-solving and respect for deadlines in a fast-paced environment.
• Ability to work independently and as part of a team.
• Ability to deal with confidential matters appropriately.
• Excellence in customer service.
• Strong commitment to ICD’s values.
• Previous experience working with senior professionals and corporate clients an asset.
• Strong computer skills in Microsoft Office programs (working knowledge of iMIS an additional asset).
• Strong organizational ability, high attention to detail and accuracy in all aspects of work.

To apply, please send a resume and a cover letter outlining your relevant experiences to [email protected] by May 19, 2023.

ICD is an equal opportunity employer. Thank you for your interest but only those selected for an interview will be contacted. Please note that ICD presently works on a hybrid model, as such Candidates will be asked to indicate their availability to work in the ICD downtown Toronto office.