Funeral Administration Training & Education Coordinator

At Arbor Memorial, you will be surrounded by caring colleagues and hands-on, experienced leaders with a well-established Canadian company. Your skills and knowledge will ultimately contribute to meaningful experiences for the families we serve. That’s incredibly fulfilling. Truly making a difference is a rare thing and at Arbor, our team members have this opportunity every single day.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

About This Location:

Our Home Office is located in the heart of Bloor West Village in Toronto, just steps away from Jane Subway station. This role is a hybrid position with the requirement to attend the office on an as-needed basis.

About This Role:

Reporting to the Supervisor, Branch Policy & Process, you will be responsible for the training and education of funeral home staff, supporting funeral service administrative objectives, and ensuring compliance with regulatory and provincial legislation.

You will coordinate the development, testing and implementation of new and revised funeral administrative policies and procedures through the creation and delivery of training guides and materials.

You will have the opportunity to contribute to our OneArbor culture and strategic and business objectives by developing effective and efficient administrative operations of our funeral homes, identifying deficiencies, recommending improvements and providing training and resources to branch administrative procedures and practice.

Key Qualifications and Demonstrated Abilities:

• Ability to travel as required.
• Demonstrated ability to work independently or as part of a team in a fast-paced environment.
• Strong customer service skills with the ability to partner with all levels of the organization.
• Exemplifies Arbor’s values of compassion, integrity, trust, belonging, teamwork, and excellence.
• Minimum Grade 12 education or equivalent and/or completion of a college degree in Business Administration or similar program.
• Above average computer skills, including MS Office Suite, with thorough knowledge of Arbor’s systems.
• Demonstrated ability to analyze and isolate processes and systems and identify requirements for improvement and efficiencies.
• Good oral and written communication skills with exceptional interpersonal skills.
• French language skills considered an asset.
• Experience with educational and course building software considered an asset.
• Minimum two years’ experience in funeral administration or equivalent with excellent knowledge of administrative policies and procedures, funeral legislation and business analysis.
• Excellent attention to detail and high level of accuracy; including proofreading communications, and developing procedural documents.
• Facilitation experience including coordination, planning, and execution of training.

Responsibilities:

• Create LMS modules, user guides, and other training material for the distribution and communication of funeral administrative policies and procedures and coordinate branch rollout of new materials.
• Liaise with key stakeholders from various Centres of Excellence, cultivating and maintaining transparency with core deliverables including monitoring of administrative and regulatory compliance.
• Coordinate virtual and in person training curricula to educate funeral staff on relevant business updates and administrative processes.
• Partner with various Centres of Excellence in digital requirements gathering, design, testing, and implementation.
• Identify and implement improvements in funeral administrative processes with the objective of increasing efficiency without compromising critical audit controls.
• Participate on behalf of the Funeral Service Centre of Excellence in Digital Transformation user acceptance testing.
• Research, develop, test and implement new and revised funeral home administrative policies, procedures and best practices by gathering information from appropriate stakeholders.
• Other duties as required in support of the Funeral Service Centre of Excellence.
• Partner with Senior Leadership to create and distribute organizational announcements and employee recognition package.
• Partner with the Manager, Talent, Culture and Employee Experience to maintain consistency with Arbor training deliverables, including adding content into Arbor’s Learning Management System (LMS).
• Complete special projects as required.
• Create and maintain funeral branch administrative policy and procedure documentation, ensuring compliance with regulatory and provincial legislation.
• Upload new and revised policy and procedure documentation to Company intranet: Arbor Engage and LMS platform.

How to apply:

Talent Acquisition Team

Email: [email protected]

Subject line: “Application – Funeral Administration Training & Education Coordinator”

About us:

At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.

We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.

If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.