Donor Relations Manager Jobs

Are you passionate about culture, the arts, natural history, and science? Are you keen on how these elements aesthetically come together to tell the many stories of humanity? Then consider a career at ROM.

POSITION SUMMARY:

The Manager, Donor Circles reports to the Associate Vice President, Donor Circles & Annual Giving and is responsible for supporting the strategic direction and engagement of donors in our Donor Circles, with a focus on Young Patrons Circle (YPC) and Discovery Patrons Circle (DPC). This role is critical to the success of our Donor Circles, including the Royal Exhibition Circle (REC), Royal Patrons Circle (RPC), YPC, and DPC.

ROM Governors collaborates with ROM, Canada's world museum, to secure philanthropic and sponsorship support. Working here means being part of a dynamic and exciting environment where you'll have opportunities for personal and professional growth, and work with a diverse group of people who are passionate about collections and exhibitions. We offer competitive compensation and benefits, and you'll be part of an iconic institution that's transforming to meet the needs of 21st-century audiences.

We're seeking a fundraising and engagement professional who's curious, collaborative, and skilled at building donor relationships. You'll be hands-on and committed to exceptional client service, with experience working in a complex, fast-paced environment. Above all, you'll believe in the transformative power of philanthropy and museums.

RESPONSIBILITIES:

Donor Relationship Management

• Ensure accuracy in all gift data, briefing notes, and donor correspondence
• Collaborate with prospect management and stewardship teams to sustain fundraising momentum and achieve objectives
• Manage the Member to Patron pipeline and secure upgrades for YPC, DPC, and RPC
• Manage renewal campaigns and secure YPC, DPC, and RPC renewals and pledges to meet annual fundraising targets
• Provide exceptional personal concierge service to assigned donors through thank you calls, recognition management, and tracking of actions in our RE NXT database

Donor Circles Strategy Support

• Lead the creation of new digital engagement and member community management tools
• Strategize and implement upgrade solicitations within renewal campaigns
• Collaborate with AVP, Donor Circles & Annual Giving to implement acquisition campaigns and identify pipeline prospects

Volunteer Management

• Identify opportunities for increased volunteer engagement and recruitment
• Manage RPC and YPC Ambassadors and support AVP with management of YPC Committee and RPC Advisory Council

Program Management

• Ensure accuracy and personalization in all assigned donor communications and oversee administrative support for all Donor Circles
• Project-manage all Donor Circle events, including virtual events and digital engagement opportunities, to ensure high-quality donor stewardship and cultivation
• Plan and coordinate cultivation tours, visits, and meetings for donors and potential donors

Team Integration

• Collaborate with all internal stakeholders and maintain a positive working environment
• Participate in additional events managed by other Governors departments, as needed
• Assist AVP with tracking financial progress and donor surveys to track key KPIs across all Donor Circles

QUALIFICATIONS:

• Exceptional oral and written communication skills, including experience in digital communications creation and/or execution and knowledge of Mailchimp (an asset)
• Ability to handle sensitive and confidential information appropriately and with discretion
• Flexibility to work a schedule that allows for multiple after-hours events and meetings.
• Exceptional interpersonal skills and professional presence necessary for interactions with donors, patrons, senior volunteers, senior Museum staff, and other stakeholders
• Experience in digital community management and virtual events production
• Minimum of 3 years of experience in building donor relationships and personally closing gifts
• Competence in a variety of computer applications, including database, spreadsheet, and word processing programs (Microsoft Office suite); experience with prospect and donor management fundraising software, and experience with RE or RE NXT preferred
• Basic familiarity and appreciation of the mission, purpose, and values of the Royal Ontario Museum, and knowledge of the Toronto philanthropic community desired
• Demonstrated ability to identify and implement event and donor strategies in support of funding priorities; minimum of 1 year of direct experience in Donor Circles, membership programs, or annual giving fundraising

Salary and Terms of Employment

START DATE: ASAP

EMPLOYEE GROUP: ROM Govonors

SALARY: $59,467- $89,201

SCHEDULE: 35 hours

ROM Governors is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disability Act (AODA) to applicants invited to an interview.

Diversity Statement

At ROM Governors, we consider equity, diversity, and inclusivity to be foundational to our institutional success. We seek to foster a workplace that reflects the full breadth of the communities we serve and welcome applications from women, racialized persons/BIPOC, Indigenous/Aboriginal People of North America, LGBTQ2S+, and people with disabilities.

Accessibility Statement

ROM Governors is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disability Act (AODA) to applicants invited to an interview.

COVID Statement

Royal Ontario Museum recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. As such, an offer of employment shall be conditional on proof of complete COVID-19 vaccination with a vaccine series approved by Health Canada or the World Health Organization.

Only candidates selected for an interview will be contacted. The selected candidate will be required to participate in a Criminal Background Check.

About the ROM

Founded in 1914, the Royal Ontario Museum showcases art, culture and nature from around the world and across the ages. Among the top 10 cultural institutions in North America, Canada’s largest and most comprehensive museum is home to a world-class collection of 13 million artworks, cultural objects and natural history specimens, featured in 40 gallery and exhibition spaces. As the country’s preeminent field research institute and an international leader in new discoveries, ROM plays a vital role in advancing our understanding of the artistic, cultural and natural world. Combining its original heritage architecture with the contemporary Daniel Libeskind-designed Michael Lee-Chin Crystal, ROM serves as a national landmark, and a dynamic cultural destination in the heart of Toronto for all to enjoy.

Long recognized for our multidisciplinary collections, groundbreaking research, exceptional exhibitions, and iconic architecture, the ROM is evolving with the changing landscape and becoming an evermore outward facing institution. Situated in a truly 21st century context—in the most diverse major city in the world, within a province and country known for pluralism, openness, and global perspectives—we are now poised to take a dramatic leap forward on the global stage. We will build upon our strengths and apply them in fresh and far-reaching ways. We will think, act, and invest to build greater engagement through inclusion, transdisciplinary thinking, digital practices, and innovation.

Our ambition for the future is bold, and with our new strategic direction to guide us, we will achieve our goal to become one of the world’s foremost 21st century museums.

We invite you to learn more at ROM Strategic Plan.

Land Acknowledgement

ROM acknowledges that this museum sits on what has been the ancestral lands of the Wendat, the Haudenosaunee Confederacy, and the Anishinabek Nation, including the Mississaugas of the Credit First Nation, since time immemorial to today.