Coordinator, Volunteer Engagement Jobs

BASIC FUNCTION:

Reporting to the Manager, Alternative Communication Services, the Coordinator, Volunteer Engagement is primarily responsible for recruiting and retaining new volunteers to support a variety of online and in-person aphasia and communication disabilities programs. In this role, the coordinator will foster community connections and ensure a positive and meaningful volunteer experience. The coordinator will manage and support volunteer recruitment, on-boarding, training and offer ongoing support, while supervising and actively championing volunteer-driven activities for virtual and in person programming.

RESPONSIBILITIES:

Volunteer Management

• Respond to inquiries from potential, current and past volunteers.
• Work closely with the Senior Manager, Volunteer Management and the Manager, Alternative Communication Services to create a proactive recruitment strategy that ensures an adequate number of volunteers are available to meet the needs of the programs.
• Provide oversight of the entire volunteer life-cycle, within virtual and in person programs, leading recruitment activities, completing screening and selection of volunteers, ensuring appropriate volunteer assignments, and providing ongoing support. This includes placements for students and interns.
• Coordinate and oversee live training for new volunteers, manage on-going monthly volunteer training sessions
• Meet with volunteers on a regular basis to provide assistance and debrief opportunities as needed.
• Work with the Aphasia and Communication Disabilities team to assess program needs and identify volunteer positions required to support activities.

Program Delivery

• Ensure a positive client experience by assisting in the planning and implementation of annual client and caregiver satisfaction surveys.
• Work with the Aphasia and Communication Disabilities team to ensure suitable volunteers are integrated into programming.
• Responsible for program administration duties including, but limited to, inputting client data into Customer Relationship Management (CRM) system, attendance reporting, assigning tasks to other MODC team members, and ensuring waivers and registration forms are completed accurately by clients.
• Work collaboratively with program staff to identify and select program activities based on evaluation data, client feedback, and volunteer strengths/interests.
• Schedule and assign volunteers to activities based on availability, strengths, and preferences.

Stakeholder Engagement and Community Building

• Work collaborative with Program staff to plan and execute client and community facing engagement events outside of program activities including, but not limited, the annual local Step Up For Stroke fundraising event.
• Represent March of Dimes Canada at community meetings, conferences, and community events to promote the organization’s objectives and identify potential collaboration opportunities.
• Attend and support March of Dimes Canada community-based events.
• Network and engage with community organizations, schools, service clubs, and businesses to foster partnerships in volunteer opportunities which support program goals.
• Cultivate and secure agreements with colleges and universities seeking placement opportunities for students, understanding the necessary alignment between the area of study and our community programs.

Training, Knowledge Development and Reporting

• Gather and maintain appropriate data on volunteers and activities completed.
• Contribute to annual program plans, establishing objectives and key performance indicators that are aligned with the broader program goals.
• Generate reports as needed.
• Identify areas for improvement and implement new processes, structure, and resources accordingly.
• Ensure that March of Dimes Canada processes and procedures are followed.
• Identify learning and development opportunities related to this role.
• Ensure privacy and confidentiality protocols are followed for all volunteers.
• Contribute to the development of volunteer-related policies, procedures, and practices in accordance with organizational standards.

QUALIFICATIONS:

· A minimum of 2 years working experience in a volunteer coordination capacity.

· Post-secondary education in relevant field, and/or related equivalent experience.

· Experience working with the disability community, knowledge of disability issues and/or lived experience of disability or providing person centred support will be considered strong assets.

· Awareness of crisis management strategies and an understanding of the importance of risk management protocols.

· Experience with resource development.

· Proficient in Microsoft Office Suite.

· Experience with volunteer management databases will be considered an asset.

· Excellent interpersonal communication skills with demonstrated leadership skills.

· Strong written and verbal skills with the ability to communicate effectively and efficiently.

· Strong organizational skills, ability to prioritize multiple tasks and deadlines.

· Self-motivated with the flexibility to adapt to changing demands and deadlines to achieve results.

· Demonstrates willingness and ability to apply new methods and techniques.

· Participation in team and department meetings (as required)

· Additional duties as needed.

· Some work outside regular working hours may be required

Remote role but must reside in the Greater Toronto Area.

Please note that March of Dimes Canada has a mandatory COVID-19 vaccination policy. All employees must be fully vaccinated against COVID-19 by receiving all required doses of a vaccine approved by Health Canada at least 14 days prior to the commencement of their employment, or as otherwise recommend by public health authorities. We will provide reasonable accommodation to individuals who are unable to be vaccinated for medical reasons or on the basis of any other protected ground, as required under applicable human rights legislation.

March of Dimes Canada is committed to a workforce that is reflective of the diverse populations that we serve. We welcome applications from qualified individuals from all backgrounds. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), and accessibility standards across Canada, March of Dimes Canada will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require any accommodations, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable and accessible.